The radio firmware in a RV50X modem will not activate. I have tried reloading the most up to date radio firmware multiple times which is successful every time. After the firmware is uploaded, I have attempted to activate the firmware which shows as successful immediately afterwards. Upon checking the firmware status, it still shows as not active.
Also the Radio Firmware version shows as RMNode and Radio Module Identifier shows as NOT SET when the button “Software and Firmware” is clicked,
The version of ALEOS is 4.18 which is the latest.
I would like to know how to activate the radio firmware so the cell modem will properly connect to the Verizon Network.
See the screen caps below.
Hi @steven.gee,
Could you kindly provide full log file and template file from RV50X with me?
***Here are the instructions for obtaining log file and template file:
-
The configuration template file can be found in ACEmanager → Template. Provide any desired name for the Template Name, and then press Download to retrieve the template file.
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Obtain the log file:
a. Go to AceManager > Admin > Log > Configure Logging.- Set all log levels to DEFAULT (NOTICE).
- Set Linux Syslog to DISPLAY.
- Then select Apply.
b. Reboot the gateway.
c. Perform the radio firmware update and activate firmware
d. Go to Admin → View log → Download Logs.
Thanks,