Error when applying radio firmware update on RV50

During the “Applying” stage of updating the radio firmware on RV50 it is failing and giving me the error: “Could not read memory type from radio module firmware”. I am trying to update with MC73545_05.05.58.05_VZW_005.032_000.iso. The current radio firmware version is SW19X15C_05.05.58.01 r270444 card-fwbuild1 2015/03/05 00:02:40.

I was able to update ALEOS to 4.15.3.

I am having this issue, also.

Hi jthom,

Did you follow the steps to Update the ALEOS Software and Radio Module Firmware (page 26) in the 41114228_ALEOS 4.15.0 Software Configuration User Guide for AirLink RV50_r1.pdf?
AirLink RV50/RV50X Software Configuration Guide.

Could you please provide your device configuration, log, and a screenshot of the issue?

  • The configuration file is in ACEmanager → Template, click Download button.
  • The log file is in ACEmanager → Admin → Log, click Download Logs button

Here is the template and log info from the RV50.

Thanks,

Jonathan

filteredlogs (1).txt (1.11 MB)

(Attachment rv50x_template.xml is missing)

It doesn’t look like the template was included in the email. Let me know if you need that as well.
Thanks,
Jonathan

Hi jthom ,

I don’t find the configuration template and the screenshot of the issue. Please share them with me.

Hi, Donald,

Here’s the template and a screen grab of the error.

Thanks,

Jonathan

rv50x_template.txt (119 KB)

I too am having this issue.

Hi jthom ,

Could you please try to put it in recovery mode and check again?
To enter recovery mode, please connect the Ethernet cable from your PC to RV50 ( set your PC’s IP = 192.168.13.x), and refer to page 18 in “41114228_ALEOS 4.15.0 Software Configuration User Guide for AirLink RV50_r1.pdf” document.
AirLink RV50/RV50X Software Configuration Guide

Hi, Donald,

I put it in recover mode and uploaded the latest ALEOS package. It went through the process of installing the package and said that it was rebooting. However, after it rebooted it returned to the recovery mode screen and did not reboot to the logon screen. It does not allow me to connect to the RV50 with ethernet through 192.168.13.31:9191

The indicators eventually show signal green and the network is flashing amber/red. I can’t connect to the modem so I can’t update the radio firmware.

Not sure how to proceed from here.

Thanks,

Jonathan

Hi, Donald,

I figure out the issue with the connection and am able to connect to ALEOS. I had to access with HTTPS port instead of the HTTP port.

I think the radio firmware is the current version.

Thanks for the help.

Jonathan