#1 : I did enable the SSH to the gateway. Sending “AT*USBBYPASS=1” didnt solve the problem. The modem is still looking for the radio module without success
#2 I did a hard factory reset, following your instructions and that also, didn’T solve my issue
Here is the log of the bootup
Jan 1 00:00:00 alert ALEOS_SYSTEM: _ _ _ _ _
Jan 1 00:00:00 alert ALEOS_SYSTEM: / \ / \ / \ / \ / \
Jan 1 00:00:00 alert ALEOS_SYSTEM: | A | L | E | O | S |
Jan 1 00:00:00 alert ALEOS_SYSTEM: _/ _/ _/ _/ _/
Jan 1 00:00:00 alert ALEOS_SYSTEM:
Jan 1 00:00:00 alert ALEOS_SYSTEM: Sierra Wireless
Jan 1 00:00:00 alert ALEOS_SYSTEM: Copyright 2009-2018
Jan 1 00:00:00 alert ALEOS_SYSTEM: Version: 4.9.3.002
Jan 1 00:00:00 alert ALEOS_SYSTEM: Single Code-Set
Jan 1 00:00:00 alert ALEOS_SYSTEM:
Jan 1 00:00:00 alert ALEOS_SYSTEM: Serial no: LT82760117011032
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: Starting AleosConfBuilder
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: Ending AleosConfBuilder Properly
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: START
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: ALEOS time is set to Sun Jan 1 00:00:00 2017
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: END
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Starting Monitor Process
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: HW Watchdog enabled.
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: New HW Watchdog timeout: 240 seconds.
Jan 1 00:00:00 info ALEOS_SYSTEM: Waiting for SM to be Ready…
Jan 1 00:00:00 notice ALEOS_SYSTEM: Starting Storage Manager…
Jan 1 00:00:00 info ALEOS_SYSTEM: Waiting for CSM to be Ready…
Jan 1 00:00:00 notice ALEOS_SYSTEM: Storage Manager is now ready - Continue
Jan 1 00:00:00 notice ALEOS_SYSTEM: Starting Configuration Manager…
Jan 1 00:00:00 info ALEOS_SYSTEM_CSM: Hard-coded default configuration retrieved
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: Requesting persisted user configuration…
Jan 1 00:00:01 notice ALEOS_SYSTEM_SM: Retrieving records from ‘Config11.smc’ [request: ‘Config11.smc’]…
Jan 1 00:00:01 notice ALEOS_SYSTEM_SM: Record counts: read ‘4379’ good records, ‘0’ bad records
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: …data reading done
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: Configuration OK
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Device Family 4
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Product type 3
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for LTE Radio
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs Serial Port
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Serial0 Reserve Status = 0
Jan 1 00:00:01 info ALEOS_SYSTEM_MSCIEn: GNSS Type 1
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for GNSS
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: QualcommDM Reserve Status = 0
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: No External Card Detected
Jan 1 00:00:01 info ALEOS_SYSTEM: Check Reset Configuration
Jan 1 00:00:02 info ALEOS_SYSTEM: No reset backup configuration
Jan 1 00:00:04 info ALEOS_SYSTEM_csmMigrator: csmMigrator: Migration complete.
Jan 1 00:00:05 notice ALEOS_SYSTEM_Migrator: Already up-to-date
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SFU Certificates:
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SWI-ESBU-Root-01.crt
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SWI-ESBU-Root-02.crt
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: => Production-Signed firmware
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Model Name: RV50
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Serial no: LT82760117011032
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Radio Module Type: MC7354
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: FW Version: 4.9.3
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Radio FW Vers:
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Linux Syslog (display: No)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: CELL log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: LAN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: VPN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SECURITY log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SERVICES log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: EVENTS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SERIAL log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: APPS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: UI log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: ALMS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: ADMIN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SYSTEM log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: NETSERV log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: FIRMWARE log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: WEB log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: CONNECTMGMT log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: LINKMGMT log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: TELEMETRY log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: Starting McuManager
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal power_manager_wakeup_state: Power Manager State: 1.
Jan 1 00:00:07 notice ALEOS_SERVICES_lpmmgr: LpmMgrReadMcuStatus() MCU status 0x5d04
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: RegisterMcuNotification success
Jan 1 00:00:07 warning ALEOS_SERVICES_SMSPROC: File /mnt/hda1/smspwd not found
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessMcuNotification - READY_AND_OPERATIONAL received from MCU on isr [1]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: running version: 01.11bc0cea5655b947110430
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: file version: 01.11bc0cea5655b947110430
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: No MCU Firmware Download required
Jan 1 00:00:07 notice ALEOS_SYSTEM_SM: Retrieving records from ‘SnF22.smc’ [request: ‘SnF21.smc’]…
Jan 1 00:00:07 notice ALEOS_SYSTEM_SM: Record counts: read ‘97’ good records, ‘0’ bad records
Jan 1 00:00:07 err ALEOS_SERVICES_McuManager: 11MacanMcuHal set_adc_sensitivity: Invalid logical channel [ADC_LOGICAL_IO2_ANALOG] was entered
Jan 1 00:00:07 err ALEOS_SERVICES_McuManager: 11MacanMcuHal set_adc_sensitivity: Invalid logical channel [ADC_LOGICAL_IO3_ANALOG] was entered
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: Configuration of ADC channel sensitivity successful
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - VIN [12.22V]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - Temperature [23]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - Ignition [1]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: MCU configured properly [1]
Jan 1 00:00:08 notice ALEOS_SERVICES_McuManager: McuManager start running phase
Jan 1 00:00:08 err ALEOS_SYSTEM_Cmdexe: Currently connected to unknown band class :0
Jan 1 00:00:10 notice ALEOS_SYSTEM_STS: Starting STS
Jan 1 00:00:11 warning ALEOS_SERVICES_lpmmgr: LpmMgrAreChecksumsSame() MCU config status 0x3, rewriting configuration
Jan 1 00:00:12 notice ALEOS_LAN: Ethernet port enabled [ Auto ]
Jan 1 00:00:13 notice ALEOS_LAN: Configuring eth0 for link setting 0
Jan 1 00:00:14 notice ALEOS_LAN: Configuring eth0 for autoneg on
Jan 1 00:00:14 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:15 alert ALEOS_SERIAL_HMC: Starting HMC
Jan 1 00:00:17 notice ALEOS_LINKMGMT_linkstatd: eth0 is now up
Jan 1 00:00:19 notice ALEOS_LAN: HPR: Enabling proxy ARP on all interfaces
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: -------------------LINKMON-------------------
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: dvtFlag=0
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Link Down
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: launching servicemon process
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: Ethernet WAN KeepAlive Monitor: Disabled
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: Cell WAN KeepAlive Monitor: Disabled
Jan 1 00:00:21 notice ALEOS_CONNECTMGMT: autoDHCP mode is now enabled
Jan 1 00:00:29 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 18006 ms
Jan 1 00:00:29 alert ALEOS_CONNECTMGMT: IPV4 Disconnect Handled
Jan 1 00:00:34 notice ALEOS_CONNECTMGMT: No DHCP requests answered. Disabling autoDHCP mode
Jan 1 00:00:35 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:35 alert ALEOS_CELL: Radio Enumeration Failed…Retried 20 time(s)
Jan 1 00:00:40 alert ALEOS_LAN: MTU Source Auto - Set DHCP option 26 MTU: 1400
Jan 1 00:00:40 alert ALEOS_LAN: MTU Source Auto - Ignore Opt 26 MTU size 1500
Jan 1 00:00:53 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3827 ms
Jan 1 00:00:56 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:56 alert ALEOS_CELL: Radio Enumeration Cycle Completed with failure…Retried 40 time(s)
Jan 1 00:00:56 alert ALEOS_CELL: Checking Radio Firmware Version
Jan 1 00:00:56 alert ALEOS_CELL: * Radio Type : MC7354
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.PRIID?
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.GOBIIMPREF?
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve PRI Id, Radio may not be ready yet
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.OPENLOCK?
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.HWID?
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve Radio module HW Id
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.UNLOCK=“NO_NEED_FOR_PSWD”
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue ATI
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve installed Radio Module firmware version
Jan 1 00:00:56 notice ALEOS_CELL_MultiSIM: Starting MultiSIM Manager
Jan 1 00:00:57 notice ALEOS_FIRMWARE_rmswitchingcheck: getCsmValues Firmware Carrier: NOTSET
Jan 1 00:00:57 notice ALEOS_CELL_MultiSIM: Active SIM slot is 1
Jan 1 00:00:57 notice ALEOS_CELL_MultiSIM: Primary SIM slot is 1
Jan 1 00:00:57 alert ALEOS_CELL_MultiSIM: Active SIM is slot 1. Reloading configuration
Jan 1 00:00:58 notice ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Waiting for the Radio Module to be ready
Jan 1 00:00:58 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:58 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:59 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:59 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:00 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:00 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:01 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:01 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:02 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:02 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:03 err ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module not ready.
Jan 1 00:01:17 err ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) QCWWAN2kEnumerateDevices - Returned error: 0x6
Jan 1 00:01:17 err ALEOS_FIRMWARE_rmswitchingcheck: ERROR 3
Jan 1 00:01:17 warning ALEOS_FIRMWARE_rmswitchingcheck: <–‘11227’: failed to set
Jan 1 00:01:17 notice ALEOS_CELL_RadioDiagnostic: Starting Radio Diagnostic
Jan 1 00:01:17 err ALEOS_CELL_RadioDiagnostic: *** cannot open /dev/ttyUSB2 to issue AT
Jan 1 00:01:17 warning ALEOS_CELL_RadioDiagnostic: Radio module AT Command port is not /dev/ttyUSB2, searching device …
Jan 1 00:01:17 err ALEOS_CELL_RadioDiagnostic: Could not retrieve Radio AT Port, skipping recovery/dev/ttyUSB2
Jan 1 00:01:17 notice ALEOS_CELL_RadioDiagnostic: RadioDiagnostic exited with return code GENERIC_FAILURE
Jan 1 00:01:17 alert ALEOS_FIRMWARE_SWUpdate: Radio Module Firmware Update
Jan 1 00:01:21 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process PDPRMan has failed to provide activity feedback 1 time(s) using PDPRMan_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process dpRptGen has failed to provide activity feedback 1 time(s) using dprgn_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process dpRptSend has failed to provide activity feedback 1 time(s) using dprsn_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:42 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:01:42 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:01:42 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:01:44 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:05 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:05 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:05 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:07 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:27 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:27 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:27 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:29 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:50 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:50 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:50 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:52 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:03:13 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:03:13 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:03:13 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:03:13 alert ALEOS_FIRMWARE_SWUpdate: Radio Module Firmware Update failed
Jan 1 00:03:13 notice ALEOS_SYSTEM_SM: Retrieving records from ‘SnF12.smc’ [request: ‘SnF11.smc’]…
Jan 1 00:03:13 notice ALEOS_SYSTEM_SM: Record counts: read ‘0’ good records, ‘0’ bad records
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: PDPRadioManager::getInstance()
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: P8Starting::run: Wait sim ready to launch service/cellradio
Jan 1 00:03:14 err ALEOS_CELL_RMAN: *** cannot open /dev/ttyUSB2 to issue AT
Jan 1 00:03:14 warning ALEOS_CELL_RMAN: Radio module AT Command port is not /dev/ttyUSB2, searching device …
Jan 1 00:03:14 err ALEOS_CELL_RMAN: initialize: Error retrieving radio module AT command port,Defaulting to /dev/ttyUSB2
Jan 1 00:03:14 err ALEOS_CELL_RMAN: SetTimeout : New timeout = 2
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: P15PDPRadioManager::processMSCIID: launching service/cellradio
Jan 1 00:03:14 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT+CPIN?
Jan 1 00:03:15 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT+CPIN?
Jan 1 00:03:15 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:03:22 notice ALEOS_WEB_ACEmanager: User [user] login successful from IP [192.168.13.100]
Jan 1 00:03:35 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:03:35 alert ALEOS_CELL: Radio Enumeration Failed…Retried 20 time(s)
Jan 1 00:03:56 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available