Hi jthom,
Did you follow the steps to Update the ALEOS Software and Radio Module Firmware (page 26) in the 41114228_ALEOS 4.15.0 Software Configuration User Guide for AirLink RV50_r1.pdf?
AirLink RV50/RV50X Software Configuration Guide.
Could you please provide your device configuration, log, and a screenshot of the issue?
- The configuration file is in ACEmanager → Template, click Download button.
- The log file is in ACEmanager → Admin → Log, click Download Logs button