I’m using an RV50 with the firmware 4.9.3
While testing a procedure from our Engineering department, I used Putty (serial connection) with the following AT command : AT*USBBYPASS=1
According to the procedure, a new modem was supposed to be installed on my computer, but never happened and now, after a reboot, the RV50 isn’T connecting to the service provider anymore. Also, i can’t connect to the serial interface anymore.
When I boot the RV50, the signal and network LED are always flashing RED and the POWER is a solid green.
I tried to upgrade the firmware to release 4.13.0.17, but I never get the message to upgrade the radio module. After rebooting, I can’t acces the modem using the web interface (192.168.13.31:9191). The only way to get the access back is to boot in recovery mode and downgrade the firmware to 4.9.3
Hi @frederic.labonte,
Have you tried to upgrade radio module by going to Software and firmware as the screenshot? I see that your RV50 is using MC7354 which is compatible with ATT firmware. Please try to download and upgrade module
Hi @frederic.labonte,
Can you please post the screenshot which capture the error you got. The log file is very helpful to understand how it doesnt work
Thanks
Well, now I have 2 different RV50 with the same exact problem.
I connected the serial port from my computer (no adapter, direct serial connection) to the RV50.
I sent the following command : AT*USBBYPASS=1
Modem went into USBBYPASS mode, so I connected a USB port from my computer to the USB of the RV50.
New modem has been discovered and installed on my computer (as expected). Then, I’ve established a communication (using Putty) between the newly installed modem and the RV50, to type the following command : AT!LETINFO?
After maybe 90secondes, I lost the communication from the USB Port, also the modem disappeared in my “device manager”.
At that point, I also noticed the communication on the serial port was also not working anymore.
Rebooting the device was supposed to remove the USBBYPASS mode, but instead, the RV50 is now giving me the same error in the log :
*"*cannot open /DEv/ttyUSB2 to issue AT" Radio Module AT Command Port is not /dev/ttyUSB2, searching device … Radio Enumaration Failed…No Serial Ports Available"
I still can connect to the RV50 web interface.
The RV50 is not able to connect to any service provider.
Any reset or factory default didn’T help.
Hi @frederic.labonte,
When you enable USB pass thru mode all connections are removed so that is the reason the gateway cannot communicate to anyone. I think you should exit the mode by resetting it following 2 ways below
# 1: SSH to the gateway by set telnet user as the screenshot. The password will be same the ACE Manager password. From SSH, you can disable USBBYPASS mode (AT*USBBYPASS=0)
#2 Hard factory reset by press the reset button on the gateway. Note that, you have to select factory reset mode before doing hard reset
Reset supports 3 modes below
Reset All—All settings, including network settings and passwords, are returned to the
factory default values on Reset to Factory Default. After clicking Reset to Factory
Default, a confirmation message appears. After confirming that you want to continue,
a warning appears, notifying you that passwords will be reset.
• Preserve Only User Password—All settings except the ACEmanager (user) password
are returned to the factory default values on Reset to Factory Default.
• Preserve Core Settings—(default) When the device is returned to factory default
settings (by clicking the Reset to Factory Default button in ACEmanager), the
following network settings are preserved:
After selecting the mode, let hold the reset button in 5s, the power light will display Red->flash green->Red. The gateway is reset. Passthru mode will be disabled
Please share any concerns you have, the screenshot or log file will be very helpful
#1 : I did enable the SSH to the gateway. Sending “AT*USBBYPASS=1” didnt solve the problem. The modem is still looking for the radio module without success #2 I did a hard factory reset, following your instructions and that also, didn’T solve my issue
Here is the log of the bootup
Jan 1 00:00:00 alert ALEOS_SYSTEM: _ _ _ _ _
Jan 1 00:00:00 alert ALEOS_SYSTEM: / \ / \ / \ / \ / \
Jan 1 00:00:00 alert ALEOS_SYSTEM: | A | L | E | O | S |
Jan 1 00:00:00 alert ALEOS_SYSTEM: _/ _/ _/ _/ _/
Jan 1 00:00:00 alert ALEOS_SYSTEM:
Jan 1 00:00:00 alert ALEOS_SYSTEM: Sierra Wireless
Jan 1 00:00:00 alert ALEOS_SYSTEM: Copyright 2009-2018
Jan 1 00:00:00 alert ALEOS_SYSTEM: Version: 4.9.3.002
Jan 1 00:00:00 alert ALEOS_SYSTEM: Single Code-Set
Jan 1 00:00:00 alert ALEOS_SYSTEM:
Jan 1 00:00:00 alert ALEOS_SYSTEM: Serial no: LT82760117011032
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: Starting AleosConfBuilder
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: Ending AleosConfBuilder Properly
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: START
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: ALEOS time is set to Sun Jan 1 00:00:00 2017
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: END
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Starting Monitor Process
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: HW Watchdog enabled.
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: New HW Watchdog timeout: 240 seconds.
Jan 1 00:00:00 info ALEOS_SYSTEM: Waiting for SM to be Ready…
Jan 1 00:00:00 notice ALEOS_SYSTEM: Starting Storage Manager…
Jan 1 00:00:00 info ALEOS_SYSTEM: Waiting for CSM to be Ready…
Jan 1 00:00:00 notice ALEOS_SYSTEM: Storage Manager is now ready - Continue
Jan 1 00:00:00 notice ALEOS_SYSTEM: Starting Configuration Manager…
Jan 1 00:00:00 info ALEOS_SYSTEM_CSM: Hard-coded default configuration retrieved
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: Requesting persisted user configuration…
Jan 1 00:00:01 notice ALEOS_SYSTEM_SM: Retrieving records from ‘Config11.smc’ [request: ‘Config11.smc’]…
Jan 1 00:00:01 notice ALEOS_SYSTEM_SM: Record counts: read ‘4379’ good records, ‘0’ bad records
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: …data reading done
Jan 1 00:00:01 info ALEOS_SYSTEM_CSM: Configuration OK
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Device Family 4
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Product type 3
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for LTE Radio
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs Serial Port
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Serial0 Reserve Status = 0
Jan 1 00:00:01 info ALEOS_SYSTEM_MSCIEn: GNSS Type 1
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for GNSS
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: QualcommDM Reserve Status = 0
Jan 1 00:00:01 notice ALEOS_SYSTEM_MSCIEn: No External Card Detected
Jan 1 00:00:01 info ALEOS_SYSTEM: Check Reset Configuration
Jan 1 00:00:02 info ALEOS_SYSTEM: No reset backup configuration
Jan 1 00:00:04 info ALEOS_SYSTEM_csmMigrator: csmMigrator: Migration complete.
Jan 1 00:00:05 notice ALEOS_SYSTEM_Migrator: Already up-to-date
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SFU Certificates:
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SWI-ESBU-Root-01.crt
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: SWI-ESBU-Root-02.crt
Jan 1 00:00:05 notice ALEOS_FIRMWARE_Security: => Production-Signed firmware
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Model Name: RV50
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Serial no: LT82760117011032
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Radio Module Type: MC7354
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: FW Version: 4.9.3
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Radio FW Vers:
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: Linux Syslog (display: No)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: CELL log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: LAN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: VPN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SECURITY log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SERVICES log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: EVENTS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SERIAL log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: APPS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: UI log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: ALMS log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: ADMIN log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: SYSTEM log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: NETSERV log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: FIRMWARE log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: WEB log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: CONNECTMGMT log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: LINKMGMT log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:05 alert ALEOS_ADMIN_logLogCfg: TELEMETRY log level --> ALEOS_NOTICE (display: Yes)
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: Starting McuManager
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal power_manager_wakeup_state: Power Manager State: 1.
Jan 1 00:00:07 notice ALEOS_SERVICES_lpmmgr: LpmMgrReadMcuStatus() MCU status 0x5d04
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: RegisterMcuNotification success
Jan 1 00:00:07 warning ALEOS_SERVICES_SMSPROC: File /mnt/hda1/smspwd not found
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessMcuNotification - READY_AND_OPERATIONAL received from MCU on isr [1]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: running version: 01.11bc0cea5655b947110430
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: file version: 01.11bc0cea5655b947110430
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: No MCU Firmware Download required
Jan 1 00:00:07 notice ALEOS_SYSTEM_SM: Retrieving records from ‘SnF22.smc’ [request: ‘SnF21.smc’]…
Jan 1 00:00:07 notice ALEOS_SYSTEM_SM: Record counts: read ‘97’ good records, ‘0’ bad records
Jan 1 00:00:07 err ALEOS_SERVICES_McuManager: 11MacanMcuHal set_adc_sensitivity: Invalid logical channel [ADC_LOGICAL_IO2_ANALOG] was entered
Jan 1 00:00:07 err ALEOS_SERVICES_McuManager: 11MacanMcuHal set_adc_sensitivity: Invalid logical channel [ADC_LOGICAL_IO3_ANALOG] was entered
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: Configuration of ADC channel sensitivity successful
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - VIN [12.22V]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - Temperature [23]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: ProcessPolling - Ignition [1]
Jan 1 00:00:07 notice ALEOS_SERVICES_McuManager: MCU configured properly [1]
Jan 1 00:00:08 notice ALEOS_SERVICES_McuManager: McuManager start running phase
Jan 1 00:00:08 err ALEOS_SYSTEM_Cmdexe: Currently connected to unknown band class :0
Jan 1 00:00:10 notice ALEOS_SYSTEM_STS: Starting STS
Jan 1 00:00:11 warning ALEOS_SERVICES_lpmmgr: LpmMgrAreChecksumsSame() MCU config status 0x3, rewriting configuration
Jan 1 00:00:12 notice ALEOS_LAN: Ethernet port enabled [ Auto ]
Jan 1 00:00:13 notice ALEOS_LAN: Configuring eth0 for link setting 0
Jan 1 00:00:14 notice ALEOS_LAN: Configuring eth0 for autoneg on
Jan 1 00:00:14 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:15 alert ALEOS_SERIAL_HMC: Starting HMC
Jan 1 00:00:17 notice ALEOS_LINKMGMT_linkstatd: eth0 is now up
Jan 1 00:00:19 notice ALEOS_LAN: HPR: Enabling proxy ARP on all interfaces
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: -------------------LINKMON-------------------
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: dvtFlag=0
Jan 1 00:00:20 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Link Down
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: launching servicemon process
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: Ethernet WAN KeepAlive Monitor: Disabled
Jan 1 00:00:21 notice ALEOS_LINKMGMT_servicemon: Cell WAN KeepAlive Monitor: Disabled
Jan 1 00:00:21 notice ALEOS_CONNECTMGMT: autoDHCP mode is now enabled
Jan 1 00:00:29 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 18006 ms
Jan 1 00:00:29 alert ALEOS_CONNECTMGMT: IPV4 Disconnect Handled
Jan 1 00:00:34 notice ALEOS_CONNECTMGMT: No DHCP requests answered. Disabling autoDHCP mode
Jan 1 00:00:35 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:35 alert ALEOS_CELL: Radio Enumeration Failed…Retried 20 time(s)
Jan 1 00:00:40 alert ALEOS_LAN: MTU Source Auto - Set DHCP option 26 MTU: 1400
Jan 1 00:00:40 alert ALEOS_LAN: MTU Source Auto - Ignore Opt 26 MTU size 1500
Jan 1 00:00:53 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3827 ms
Jan 1 00:00:56 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:00:56 alert ALEOS_CELL: Radio Enumeration Cycle Completed with failure…Retried 40 time(s)
Jan 1 00:00:56 alert ALEOS_CELL: Checking Radio Firmware Version
Jan 1 00:00:56 alert ALEOS_CELL: * Radio Type : MC7354
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.PRIID?
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.GOBIIMPREF?
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve PRI Id, Radio may not be ready yet
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.OPENLOCK?
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.HWID?
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve Radio module HW Id
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT.UNLOCK=“NO_NEED_FOR_PSWD”
Jan 1 00:00:56 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue ATI
Jan 1 00:00:56 alert ALEOS_CELL: Unable to retrieve installed Radio Module firmware version
Jan 1 00:00:56 notice ALEOS_CELL_MultiSIM: Starting MultiSIM Manager
Jan 1 00:00:57 notice ALEOS_FIRMWARE_rmswitchingcheck: getCsmValues Firmware Carrier: NOTSET
Jan 1 00:00:57 notice ALEOS_CELL_MultiSIM: Active SIM slot is 1
Jan 1 00:00:57 notice ALEOS_CELL_MultiSIM: Primary SIM slot is 1
Jan 1 00:00:57 alert ALEOS_CELL_MultiSIM: Active SIM is slot 1. Reloading configuration
Jan 1 00:00:58 notice ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Waiting for the Radio Module to be ready
Jan 1 00:00:58 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:58 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:59 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:00:59 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:00 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:00 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:01 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:01 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:02 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:02 warning ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module is disconnected
Jan 1 00:01:03 err ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) Radio module not ready.
Jan 1 00:01:17 err ALEOS_FIRMWARE_rmswitchingcheck: (qmisdkhelper) QCWWAN2kEnumerateDevices - Returned error: 0x6
Jan 1 00:01:17 err ALEOS_FIRMWARE_rmswitchingcheck: ERROR 3
Jan 1 00:01:17 warning ALEOS_FIRMWARE_rmswitchingcheck: <–‘11227’: failed to set
Jan 1 00:01:17 notice ALEOS_CELL_RadioDiagnostic: Starting Radio Diagnostic
Jan 1 00:01:17 err ALEOS_CELL_RadioDiagnostic: *** cannot open /dev/ttyUSB2 to issue AT
Jan 1 00:01:17 warning ALEOS_CELL_RadioDiagnostic: Radio module AT Command port is not /dev/ttyUSB2, searching device …
Jan 1 00:01:17 err ALEOS_CELL_RadioDiagnostic: Could not retrieve Radio AT Port, skipping recovery/dev/ttyUSB2
Jan 1 00:01:17 notice ALEOS_CELL_RadioDiagnostic: RadioDiagnostic exited with return code GENERIC_FAILURE
Jan 1 00:01:17 alert ALEOS_FIRMWARE_SWUpdate: Radio Module Firmware Update
Jan 1 00:01:21 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process PDPRMan has failed to provide activity feedback 1 time(s) using PDPRMan_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process dpRptGen has failed to provide activity feedback 1 time(s) using dprgn_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:40 warning ALEOS_SYSTEM_WDlog: Process dpRptSend has failed to provide activity feedback 1 time(s) using dprsn_alive - No activity since Thu, 01 Jan 1970 00:00:00 UTC
Jan 1 00:01:42 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:01:42 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:01:42 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:01:44 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:05 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:05 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:05 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:07 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:27 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:27 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:27 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:29 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:02:50 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:02:50 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:02:50 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:02:52 notice ALEOS_FIRMWARE_RmUpdater: module: ALEOS_RADIO_MODULE_MC7354
Jan 1 00:03:13 err ALEOS_FIRMWARE_RmUpdater: Initialization failed
Jan 1 00:03:13 err ALEOS_FIRMWARE_RmUpdater: Failed to initialize update library - Error 1
Jan 1 00:03:13 debug ALEOS_FIRMWARE_RmUpdater: SDK pid is zero
Jan 1 00:03:13 alert ALEOS_FIRMWARE_SWUpdate: Radio Module Firmware Update failed
Jan 1 00:03:13 notice ALEOS_SYSTEM_SM: Retrieving records from ‘SnF12.smc’ [request: ‘SnF11.smc’]…
Jan 1 00:03:13 notice ALEOS_SYSTEM_SM: Record counts: read ‘0’ good records, ‘0’ bad records
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: PDPRadioManager::getInstance()
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: P8Starting::run: Wait sim ready to launch service/cellradio
Jan 1 00:03:14 err ALEOS_CELL_RMAN: *** cannot open /dev/ttyUSB2 to issue AT
Jan 1 00:03:14 warning ALEOS_CELL_RMAN: Radio module AT Command port is not /dev/ttyUSB2, searching device …
Jan 1 00:03:14 err ALEOS_CELL_RMAN: initialize: Error retrieving radio module AT command port,Defaulting to /dev/ttyUSB2
Jan 1 00:03:14 err ALEOS_CELL_RMAN: SetTimeout : New timeout = 2
Jan 1 00:03:14 notice ALEOS_CELL_RMAN: P15PDPRadioManager::processMSCIID: launching service/cellradio
Jan 1 00:03:14 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT+CPIN?
Jan 1 00:03:15 err ALEOS_CELL_modem_util: *** cannot open /dev/ttyUSB2 to issue AT+CPIN?
Jan 1 00:03:15 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:03:22 notice ALEOS_WEB_ACEmanager: User [user] login successful from IP [192.168.13.100]
Jan 1 00:03:35 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Jan 1 00:03:35 alert ALEOS_CELL: Radio Enumeration Failed…Retried 20 time(s)
Jan 1 00:03:56 notice ALEOS_CELL: Radio Enumeration Failed…No Serial Ports Available
Hi @frederic.labonte,
Can you share the purpose for enabling Radio Passthru (ATUSBBYPASS=1)? The mode allows a direct connection, using USB, to the internal radio. Normal cellular radio operation is suspended while Radio Passthru is enabled. Radio Passthru is generally used only in certain troubleshooting scenarios. The hardware bypass remains in effect until the gateway is rebooted. So I suggested disabling to get Radio connection back. Have you tried to issue AT command “ATUSBBYPASS=0”? Do problem resolve?
Please try and share your result
Thanks
