Several of our RV50x are being plagued with issues not having an APN set. The APN is not being assigned automatically and we are unable to set it manually. We receive the following messages in the system log. Feb 6 08:19:45 notice ALEOS_CELL_RadioTask: APN read from Radio Module: ‘’ Feb 6 08:…

We’re seeing the same issue on a number of our devices (at least 7 so far) - they had been working fine with static IPs, and then stopped being able to find the APN - with no changes made to the devices. Our logs look the same as yours except we’re using ne01.VZWSTATIC. We’re getting good signal, th…

@jerdung The devices that are working have versions of ALEOS 4.15 and earlier with the radio module versions being earlier than 2.33. @nystrom I’ve e-mailed sierra wireless support per @jerdung recommendation and will report back once they have replied.

@nystrom I am experiencing this same problem. Have you found a resolution?

Hi @Mdobinick , Welcome to our community! For the sake of tracking and narrowing down the issue, please kindly create a new topic and provide a more detailed description of the problem you are encountering. Thanks,

@Mdobinick - We think we just found a fix - we booted using a SIM from a different carrier to get the router to switch radio firmware. Then when we booted it again with the original SIM/carrier, it switched radio firmware again and was able to connect to the correct APN.

@nystrom This sounds promising, thanks for following up. Did you notice any pattern of use that caused your modems to go into the fault state of not having the APN set properly? @rgatan3 and @Mdobinick , were either of you able to get your modems working again?

@dave.drapac no I have not been able to get my modems working again. Interestingly enough when I talked to Sierra Wireless support over the phone for another issue, I brought this APN issue up and she said this only seemed to affect verizon carriers. There was no answer to how to fix this but I’ll…

@dave.drapac the only lead that we have is that most of these are in areas with not great cell service, we’re wondering if they didn’t get all the way booted before they got shut down, and so somehow got stuck in a weird spot for the radio firmware? But it’s not super clear. We have had a couple clu…

@dave.drapac I have had success in following @nystrom method of obtaining the correct APN. This worked for two RV50x’s of mine.

+2 I just revived two bricked RV50x s using this method. This saved me a pile of money! Thanks @nystrom !

APN not being set properly

AirLink Routers AirLink routers

nystrom November 8, 2024, 5:46pm 31

We actually had success without activating the SIM. Another method that seems to work is to switch firmware on the Advanced tab from whatever is in use to an alternate, and then back.

RV50X Unable to Activate Radio Firmware

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APN not being set properly

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