Unable to upgrade my GX450 to never version of aleos

AirLink Routers AirLink routers
1

I’m trying to upgrade from 4.4.8 to 4.5.1 as recommended before going to the latest version. Unfortunately I’m getting invalid signature.

Using the firmware from the official link: source.sierrawireless.com/resources/airlink/software_downloads/gx450/gx450-firmware-list/

2

Hi @jan_nieman,

Welcome to our community!

Could you please take a look at the below questions and share your answers?

  1. If you are using ACEmanager to upgrade the firmware, did you follow the firmware upgrade instructions in the user guide correctly? Please refer to section “Update the ALEOS Software and Radio Module Firmware” on pages 24-31 of the following document: https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-aleos-configuration-guide-for-gx450/#sthash.AN4hIFgq.dpbs.
    If you are using AirLink Management Service (ALMS) to upgrade the firmware, kindly share the URL link to the device’s system on AirVantage with me, if possible.
  2. Please send me the screenshot and full log of the failed Radio module firmware upgrade.

Thanks,

3

Hi,

Yes I’m using ACE manager. I have version 4.4.8 so I need to update to 4.4.5 before I can go to a more recent version. The file I’m using is: ALEOS_Software_4.5.1.009 from the website. The reason I’m updating is that I cannot get an active WAN IP address even though I have confirmed the SIM card is working and I have LTE signal. Hope you can help.

Thanks, Jan

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My log file:

n 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: _ _ _ _ _
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: / \ / \ / \ / \ / \
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: | A | L | E | O | S |
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: _/ _/ _/ _/ _/
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Sierra Wireless
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Copyright 2009-2018
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Version: 4.4.8.005
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Code-2
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Serial no: LA54140581001003
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Change log level to 6
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Starting Monitor Process
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: HW Watchdog enabled.
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: New HW Watchdog timeout: 240 seconds
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.platform Extracting ALEOS…
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.aleos Real time clock invalid, setting date to default
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.radioinit Loading Gobi Radio Module Drivers…
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.swiwd Watchdog Started - Not in DVT mode
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_resume: No Radio Firmware update pending
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: Checking Radio Firmware version
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio Type : MC7354
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio ID (CMNO): VZW004
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio PRI ID : 9904565
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio FW Vers : SWI9X15C_05.05.58.05 r34350 CARMD-EV-FRMWR3 2017/09/25 01:53:06
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Initializing…
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘Config11.smc’, shadow:‘Config12.smc’, capacity:n: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:00:25 UTC
Jan 1 00:00:30 alert ALEOS_SYSTEM_ResetTimer: Periodic Reset: Reset Timer is set to 0 hours
Jan 1 00:00:30 alert ALEOS_SYSTEM_ResetTimer: Periodic Reset: Disabled
Jan 1 00:00:30 alert ALEOS_SYSTEM_ResetTimer: TOD Reset: Reset Days is set to 0 days
Jan 1 00:00:30 alert ALEOS_SYSTEM_ResetTimer: TOD Reset: Disabled
Jan 1 00:00:45 info ALEOS_WAN_SCR: Handling IPV6 Disconnect
Jan 1 00:00:45 err ALEOS_WAN_SCR: Error stopping radvd (IPv6 SLAAC)
Jan 1 00:00:45 err ALEOS_WAN_SCR: Error removing br0 IPv6 address ‘’
Jan 1 00:00:46 err ALEOS_WAN_SCR: Error clearing IPv6 default route
Jan 1 00:00:46 info ALEOS_WAN_CMAN: ***** RM connection Restart 2159=
Jan 1 00:00:46 info ALEOS_WAN_CMAN: Ethernet wan interface assigning ip=0.0.0.0
Jan 1 00:01:10 alert ALEOS_SERVICES_ACEmanager: User [user] login successful from IP [192.168.13.100]
Jan 1 00:01:26 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 1)
Jan 1 00:01:32 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:01:32 alert ALEOS_WAN_RadioTask: RegState: Not Registered. Not searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: Unknown. HDR Personality Unknown.
Jan 1 00:01:39 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:01:39 UTC
Jan 1 00:01:46 err ALEOS_SYSTEM_SCR_fw_uploaded: Invalid signature.
Jan 1 00:01:46 alert ALEOS_AVMS_SCR: common_lib change_state state 2:ERR:Invalid signature.
Jan 1 00:01:46 info ALEOS_SYSTEM_SCR_fw_uploaded: Firmware update failed; reverting ALEOS firwmare
Jan 1 00:02:07 info ALEOS_WAN_RadioTask: cbkTestSetRFInfoCB - service type was None is now LTE
Jan 1 00:02:07 info ALEOS_WAN_RadioTask: cbkTestSetRFInfoCB - Radio Interface: [8] - [LTE] Active Band Class: [132] Active Channel: [0]
Jan 1 00:02:12 info ALEOS_WAN_linkmon: New voice coverage state 1
Jan 1 00:02:39 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 2)
Jan 1 00:02:40 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:02:40 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: 3GPP. HDR Personality Unknown.
Jan 1 00:02:52 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:02:52 UTC
Jan 1 00:02:53 err ALEOS_EVENTS_dpRptGen: NO GPS FIX
Jan 1 00:03:49 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:03:49 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: Unknown. HDR Personality Unknown.
Jan 1 00:03:52 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 3)
Jan 1 00:04:05 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:04:05 UTC
Jan 1 00:04:57 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:04:57 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: 3GPP. HDR Personality Unknown.
Jan 1 00:05:05 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 4)
Jan 1 00:05:18 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:05:18 UTC
Jan 1 00:05:22 err ALEOS_EVENTS_dpRptGen: GPGGA Number of Satellites field is empty
Jan 1 00:06:05 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:06:05 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: Unknown. HDR Personality Unknown.
Jan 1 00:06:18 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 5)
Jan 1 00:06:31 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:06:31 UTC
Jan 1 00:06:45 err ALEOS_SYSTEM_SCR_fw_uploaded: Invalid signature.
Jan 1 00:06:45 alert ALEOS_AVMS_SCR: common_lib change_state state 2:ERR:Invalid signature.
Jan 1 00:06:45 info ALEOS_SYSTEM_SCR_fw_uploaded: Firmware update failed; reverting ALEOS firwmare
Jan 1 00:07:14 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:07:14 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: Unknown. HDR Personality Unknown.
Jan 1 00:07:31 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 6)
Jan 1 00:07:44 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Sat, 01 Jan 2000 00:07:44 UTC
Jan 1 00:07:53 err ALEOS_EVENTS_dpRptGen: NO GPS FIX
Jan 1 00:08:22 alert ALEOS_WAN_RadioTask: Current APN is: linksnet
Jan 1 00:08:22 alert ALEOS_WAN_RadioTask: RegState: Not registered. Searching for a new network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: Unknown. HDR Personality Unknown.
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: _ _ _ _ _
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: / \ / \ / \ / \ / \
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: | A | L | E | O | S |
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: _/ _/ _/ _/ _/
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Sierra Wireless
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Copyright 2009-2018
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Version: 4.4.8.005
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Code-2
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_rc.syslog: Serial no: LA54140581001003
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Change log level to 6
Jan 1 00:00:00 info ALEOS_SYSTEM_WDlog: Starting Monitor Process
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: HW Watchdog enabled.
Jan 1 00:00:00 notice ALEOS_SYSTEM_WDlog: New HW Watchdog timeout: 240 seconds
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: r’393216’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘Config12.smc’ size: ‘88360’, read offset:‘60’, write offset:‘88360’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘Config11.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘SnF11.smc’, shadow:‘SnF12.smc’, capacity:‘153600’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘SnF12.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘SnF11.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘SnF21.smc’, shadow:‘SnF22.smc’, capacity:‘153600’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘SnF22.smc’ size: ‘12052’, read offset:‘60’, write offset:‘12052’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘SnF21.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘SnF31.smc’, shadow:‘SnF32.smc’, capacity:‘153600’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘SnF32.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘SnF31.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘SnF41.smc’, shadow:‘SnF42.smc’, capacity:‘153600’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘SnF42.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘SnF41.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Running…
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Retrieving records from ‘Config11.smc’ (index ‘7’)…
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Record counts: read ‘3896’ good records, ‘0’ bad records
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for LTE Radio
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs Serial Port
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for GPS
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: QualcommDM Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Read XcardID = 7
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Serial0 Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Serial1 Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: X-Digital Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: X-Analog Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: X-Accel Reserve Status = 0
Jan 1 00:00:02 alert ALEOS_SYSTEM_MSCIEn: Unknown X-Card Detected id = 7
Jan 1 00:00:04 info ALEOS_SYSTEM_SM: Retrieving records from ‘SnF21.smc’ (index ‘1’)…
Jan 1 00:00:05 info ALEOS_WAN_linkmon: Change log level to 6
Jan 1 00:00:05 info ALEOS_WAN_linkmon: dvtFlag=-1.
Jan 1 00:00:05 info ALEOS_WAN_linkmon: Change log level to 6
Jan 1 00:00:05 info ALEOS_SYSTEM_SM: Record counts: read ‘487’ good records, ‘0’ bad records
Jan 1 00:00:05 notice ALEOS_WAN_CMAN: ConnectionManager::getInstance()
Jan 1 00:00:05 info ALEOS_WAN_SCR: rc.cellradio starting normally
Jan 1 00:00:06 alert ALEOS_WAN_SCR: IPV4 Disconnect Handled
Jan 1 00:00:07 info ALEOS_WAN_linkmon: Current RSSI=-125.
Jan 1 00:00:07 info ALEOS_WAN_linkmon: New voice coverage state 0
Jan 1 00:00:07 info ALEOS_WAN_linkmon: Linkradio Link Status 0
Jan 1 00:00:07 alert ALEOS_WAN_SCR: Radio Enumerated Successfully
Jan 1 00:00:09 info ALEOS_WAN_SCR: rc.cellradio: Radio Serial Port handshake success after 4 loops
Jan 1 00:00:09 info ALEOS_WAN_SCR: SIM is in ready state
Jan 1 00:00:09 notice ALEOS_WAN_SCR: SIM ready after 1 loop(s) - continuing
Jan 1 00:00:10 info ALEOS_WAN_SCR: Cellular Radio Initialization Started
Jan 1 00:00:10 alert ALEOS_SERIAL_HMC: Starting HMC
Jan 1 00:00:11 alert ALEOS_SERIAL_HIF: Starting HIF
Jan 1 00:00:11 alert ALEOS_SERIAL_HMC: Log level changed to 3
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: WAN log level → ALEOS_INFO
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: LAN log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: VPN log level → ALEOS_INFO
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: SECURITY log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: SERVICES log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: EVENTS log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: SERIAL log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: APPS log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: UI log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: AVMS log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: ADMIN log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdexe: SYSTEM log level → ALEOS_ERR
Jan 1 00:00:11 alert ALEOS_SYSTEM_Cmdc.platform Extracting ALEOS…
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.aleos Real time clock invalid, setting date to default
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.radioinit Loading Gobi Radio Module Drivers…
Jan 1 00:00:00 alert ALEOS_SYSTEM_startup: rc.swiwd Watchdog Started - Not in DVT mode
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_resume: No Radio Firmware update pending
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: Checking Radio Firmware version
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio Type : MC7354
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio ID (CMNO): VZW004
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio PRI ID : 9904565
Jan 1 00:00:00 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio FW Vers : SWI9X15C_05.05.58.05 r34350 CARMD-EV-FRMWR3 2017/09/25 01:53:06
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Initializing…
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘Config11.smc’, shadow:‘Config12.smc’, capacity:‘393216’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘Config12.smc’ size: ‘88360’, read offset:‘60’, write offset:‘88360’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Shadow ‘Config11.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Adding container:‘SnF11.smc’, shadow:‘SnF12.smc’, capacity:‘153600’
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jan 1 00:00:01 info ALEOS_SYSTEM_SM: Container ‘SnF12.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jan 1 00:00:01 info ALEOS_SY

4

Hi @jan_nieman,

To narrow down the issue, please answer the question:
Have you tried upgrading firmware on another GX450, if have, then do you have a similar issue?

If only this GX450 have this issue, please make an RMA request (Return Merchandise Authorization).

Thanks,

5

I have only 1 GX450 connected directly to my pc via ethernet. i’ve upgraded the radio firmware without problems and it’s working fine right now. The Aleos firmware update still does not work but I’ll just leave it. Unless of course there are important improvements in connectivity or speed with the later Aleos versions.
Thanks again for helping and taking the time to answer my question.