I have an older GX450 installed in an emergency vehicle that needed to be hard re-booted every other week or so. It’s on VZW. It is currently running ALEOS 4.8 so I figured I would update it. The update started to take, I did not get any error message, but after 4 hours of the spinning update wheel I gave up and had to disconnect. Any thoughts? I did put a call into tech support and the reps only response was buy an RV50!
- Did you upgrade the gateway via ACE manager or ALMS?
- Are you currently able to access ACE manager?
- In case you cannot access ACE manager Sierra supports Recovery mode which enables you to update the ALEOS software and return the gateway to working order. Please try it. You will need to refer the procedure in ALEOS Software Configuration User Guide—Gateway Configuration chapter. Download link here
Please try and share your result
I am attempting to upgrade via ACE manager. I have no problem accessing ACE manager. I followed the instructions for Recovery Mode and have received an “Installation Success” message but it has been rebooting for almost 2 hours!
Are you able to access ACE manager after reboot loop? Normally, when the device is getting in stuck reboot loop we can use Recovery mode to make it back. In this case, the device got success message but went to reboot loop. I am thinking about a hardware problem. We can help you on mismatch configuration/software problem but hardware. Can you verify with your distributor on it?