GX450 Software Update to 4.9.4

needing assistance with a sierra wireless GX450. It presently has Aleos version 4.5.1 and trying to upgrade to 4.9.4. Unit will not take software update even when it has been rest to default settings by software link and hard rest by button on front of unit. It errors out when it is applying and states Opening tar file /mnt/hda1/Altemp/ALEOS_Software_4.5.1.009.bin failed (No such file or directory)
other boxes we have taken the upgrade with no issues. Please advise.

Hi @sriggs ,

If you are having trouble updating the ALEOS software, especially if you are updating from an older version of ALEOS:

  1. Try using a different browser. (ACEmanager supports the latest versions of
    Internet Explorer and Firefox.)
  2. Delete the browser cookies/cache before logging into ACEmanager. (The
    Web browser short-cut is Control + Shift + Delete.)
  3. Backup your device settings by downloading and saving the template. See
    Saving a Custom Configuration as a Template on page 18.
  4. Reset the device to factory default settings. (See Reset to Factory Default on
    page 342 or press and hold the reset button on the device for 7 to 10
  5. Begin the update process (see Update the ALEOS Software and Radio
    Module Firmware on page 24) and follow the prompts.
  6. If after 30 minutes the Web UI is frozen, log in using a different browser and
    confirm whether or not the ALEOS software and radio module firmware has
    been updated correctly.
  7. If you are still having problems, contact your Sierra Wireless distributor
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