The RV50X SMS modem is connected to our company network on a switch. I am unable to ping it from any laptop on the same network. I am only able to ping it when its connected directly with an ethernet cable. I have tried to configure the settings as per the software instruction manual (source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-rv-series—configuration-guide/). Not sure what I am missing here. Is there any support contact who I can call to troubleshoot this?
The end goal is to connect this modem to the Ignition server. I believe we need to establish the communication on our company network first before we configure it for Ignition (Sierra Wireless AirLink RV50 Setup Guide – Inductive Automation Help Center)