System does not recognize s/n or imei when registering mangoh yellow

Connectivity and Cloud Services
1

I have been unable to register my mangoh yellow device. The system does not recognize the device serial number or the imei.

On another note, I would like to use my mangoh yellow with a sim card to connect to our existing iot network. What is the process for doing this?

Thanks!

2

Hi @psimmons,

  1. Could you please provide the Serial number and IMEI on your device? Which Cloud and Connectivity Services do you use? AirVantage or Octave?

  2. Does your MangOH Yellow use the WP7702 chip? Could you please let me know which carrier’s SIM card you are using?

  3. Please refer to the following ideas:
    3.1. You need to make sure the antenna is attached to the board.
    3.2. It is recommended to use the latest firmware from the source page.
    3.3. Please give me the output of the following AT commands:

ATI9
AT!ENTERCND=<"key"> (default is AT!ENTERCND="A710")
AT!IMPREF?
AT!IMAGE?
AT+CPIN?
AT!ICCID?
AT!BAND?
AT!KSRAT?
AT+CGDCONT?
AT!GSTATUS?
AT+CREG?
AT+COPS?

Thanks,