MangOH Yellow OOB can’t connect to octave using GettingStartedGuide

IoT Modules WP Series
1

Hi,

I’m evaluating mangOH yellow with which I managed to follow the Getting Started Guide to connect the device and interact directly with it (step 4) without any problem.

When I tried to connect to Octave to obtain sensor data (step 5.2) is when I started having problems as the device were never detected by Octave (device were not in Las Vegas mode).

If I power cycle the device, the Network LED turns green as it starts, then after a moment, the Nwk yellow LED becomes ON (The green one remains on) as it is supposed to happen… right?

After this I start digging on what might cause this for which I:

  • Attached the antenna to the connector labeled as ‘main’, same result.
  • Followed the guides indicating how to update the firmware (yellow_wp77xx_0.5.0-octave.spk) after which I the device did not connect to Octave, even when the procedure indicated success.
  • Investigate on the API to know what happen to the device (where is the list of commands that can be used in a ssh session with the device, so far I only use what I saw people using in the forums?)
  • Using ‘cm radio’ after a reset several times I notice that the radio was not being able to register to the LTE-M network, I notice 3 types of state:

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator:

Current RAT: Module not registered on network, RAT not available

Status: Not registered and not currently searching for new operator (LE_MRC_REG_NONE)

Signal: No signal strength (0)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator: Sierra Wireless

Current RAT: Module not registered on network, RAT not available

Status: Not registered but currently searching for a new operator (LE_MRC_REG_SEARCHING)

Signal: Very strong signal strength (5)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator:

Current RAT: Module not registered on network, RAT not available

Status: Registration was denied, usually because of invalid access credentials (LE_MRC_REG_DENIED)

Signal: No signal strength (0)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

After this, I saw people communicating directly to the modem using AT commands, for which ‘microcom’ is used: ‘microcom -E /dev/ttyAT’

however, if I use this I get the following message:

root@swi-mdm9x28-wp:~# microcom -E /dev/ttyAT

microcom: invalid number ‘/dev/ttyAT’

I have been reading all day about how to know what my problem is to get the out of the box demo to work without success and at this point I think I need a bit of help.

Additional info that might help:

root@swi-mdm9x28-wp:~# cm info

Device: WP7702

IMEI: 352653090210394

IMEISV: 4

FSN: 4L936370340610

Firmware Version: SWI9X06Y_02.32.02.00 c2e98c jenkins 2019/08/30 07:28:21

Bootloader Version: SWI9X06Y_02.32.02.00 c2e98c jenkins 2019/08/30 07:28:21

MCU Version: 002.013

PRI Part Number (PN): 9909138

PRI Revision: 001.001

Carrier PRI Name: SIERRA

Carrier PRI Revision: 001.027_000

SKU: 1104405

Last Reset Cause: Power Down

Resets Count: Expected: 27 Unexpected: 0

root@swi-mdm9x28-wp:~# cm data

Index: 1

APN: iot.swir

PDP Type: IPV4V6

Connected: no

root@swi-mdm9x28-wp:~# cm sim info

Type: EMBEDDED

ICCID: 89332401000010872485

Home Network Operator: Sierra Wireless

EID: 89033240817620069918070003392558

IMSI: 234507089996147

Phone Number:

I’m located in Mexico, Baja California, can the device be used in here?

Please, let me know if more information is needed to know what is happening or what can I try to get the device to work.

Any help is appreciated!

2

UPDATE: I got the same result using: https://downloads.sierrawireless.com/mangOH/exe/yellow_wp77xx_0.5.0-octave.exe

Log of radio state below, output of the .exe file at the end.

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator:

Current RAT: Module not registered on network, RAT not available

Status: Not registered and not currently searching for new operator (LE_MRC_REG_NONE)

Signal: No signal strength (0)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator: Sierra Wireless

Current RAT: Module not registered on network, RAT not available

Status: Not registered but currently searching for a new operator (LE_MRC_REG_SEARCHING)

Signal: Very strong signal strength (5)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

root@swi-mdm9x28-wp:~# cm radio

Power: ON

Current Network Operator: Sierra Wireless

Current RAT: Module not registered on network, RAT not available

Status: Registration was denied, usually because of invalid access credentials (LE_MRC_REG_DENIED)

Signal: Strong signal strength (4)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

Output of yellow_wp77xx_0.5.0-octave.exe

FDT version: 1.0.1902.1

Awaiting adapter …

Setting images preference …

Resetting …

Awaiting download port …

Switching to streaming mode …

Downloading images …

Writing image /

Flashing image \

Awaiting adapter …

Checking update status …

Enabling selective suspend …

Firmware image download succeeded.

Final Firmware update succeeded.

Preexisting images information:

    Current:

            Firmware:

                    ImageId: 001.027_000

                    BuildId: 02.32.02.00_SIERRA

            Configuration:

                    ImageId: 001.027_000

                    BuildId: 02.32.02.00_SIERRA

Final images information:

    Current:

            Firmware:

                    ImageId: 001.027_000

                    BuildId: 02.32.02.00_SIERRA

            Configuration:

                    ImageId: 001.027_000

                    BuildId: 02.32.02.00_SIERRA

OEM PRI: 9909138 001.001

IMEI: 352653090210394

Total time elapsed: 125266 ms.

Time to switch to boot mode: 31516 ms.

Images downloaded:

    Image ID: 001.027_000

    Build ID: 02.32.02.00_SIERRA

            write time: 22297 ms

            additional flash time: 23063 ms

Time to reset to application mode: 44766 ms.

Press Enter to continue …

3

UPDATE:
I tried cm radio rat GSM with which I got the same result.
I tried cm radio rat GSM followed by legato restart and got the same result…

4

Hi Luis, I am fixing the activation issue on your Yellow currently.

5

the yellow_1 is activated now.
Can you power it on again and see if it connects?

6

Hi,

I can connect with mangoh_y_01 now, thanks!

7

Hi Luis, good to know. I did the same fix on the mangoh_y_02.

8

Hello dla,
it seems I have the same problem as reported by Luis.
Could you please verify if it is possible to activate also my mangOH yellow?
I am based in Italy and below you can find my yellow relevant parameters:

IMEI:  352653090193020
ICCID: 89332401000010744585
FSN:4L931389111610

Please to let me know in case you need further info.

Many thanks for your help!
Best regards,
Davide

9

Hi, I am looking at it.
Will keep you informed

10

Can you tell me which company you have registered your mangOH in?
I have activated the manGOH, I want to check it connects.

11

Is it possible to provide those details by private message?
Many thanks,
Davide

12

Hello dla,
it seems I have the same problem as reported by Luis.
Could you please verify if it is possible to activate also my mangOH yellow?
I am based in Italy and below you can find my yellow relevant parameters:

IMEI:                          352653090192501
FSN:                           4L931389100210

Please to let me know in case you need further info.

Many thanks for your help!
Best regards,
Rachid Kherrazi

13

Hi,

I believe I have the same issue and posted in Octave.