Skylight won't connect to my Verizon Sim card

Using a Durabook R11 (Win7)

Can’t get the program “Skylight” to connect. I have a Verizon Sim card in and it doesn’t recognize the card when i open Skylight. No option for “cellular” connection either when I go into network settings. I load a test image Win10 and I get the option for “cellular” connection but it won’t turn on. Is this a software issue or is this issue on the customer side (having to turn on the sim card?) I’ve updated drivers and all.

Using a 7355 module

Hi xserrano

Could you please provide some information about your module and SIM card using below commands?

AT!ENTERCND=“A710”
AT+CPIN?
AT+CREG?
AT!BAND=?
AT!BAND?
AT!GSTATUS?
AT+COPS?
AT+COPS=?
AT!IMPREF?
AT!IMAGE?
AT!CUSTOM?
AT!PCINFO?
AT!GETBAND?