Been trying to troubleshoot a login issue with regards to a newly purchased RV55 just this week. Attempting to get into the ACE manager to do the required setup and the default password on the bottom of the machine and the “12345” password are not working. I’ve attempted to use “admin”, “user”, & the SN of the unit as the username and nothing works. Have done resets by hold the device reset switch for 5 seconds and 20 seconds, results are the same.
Issue persists no matter the ip address attempted.
According to the description, I understand that your device has the default password printed on the underside of the device.
When you perform a factory reset by pressing the hardware Reset button for between 7 and 20 seconds, did you release the button when the Power LED flashed red?
Please make sure to use the correct username “user” and the password shown on the label attached to the underside of the device.
If there is no label, the default password is 12345.
From the RV55 software user guide, there is another way to reset the factory default password, which is by doing it through AirVantage.
Could you please let me know if your device has been registered on AirVantage yet?