I have not changed the admin password for my RV-55, now i have lost the default password. How can i recover the default password?
Hi @nitin.edla,
Welcome to our community!
About the default password of RV55:
· For devices that support unique passwords, the default password is printed on the device label.
· For other devices, the default password is 12345.
If the password is lost, the only way to recover access to the AirLink router is to press the hardware Reset button to reset all device settings to factory default. After resetting to factory defaults, the user password will be reset to the default password. If the router supports unique default passwords, the default password will be printed on the device label. Note that using the Reset button also resets the M3DA password to the default password.
To reset all settings to factory default, press the hardware Reset button for between 7 and 20 seconds (release the button when the Power LED flashes red).
If the Reset button has been disabled (using the Reset Button Configuration field on the Admin > Advanced screen) prior to the password being lost, the only way to recover access to the AirLink router is through AirLink Management Services, for which an account is required.
Please refer to page 17, 387 on https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-rv55---configuration-guide/#sthash.RSOlHoZQ.dpbs.
Thanks,
Jerdung,
I have not changed the default password on the device and the label at the bottom of the device with the default password is smudged, so I lost the default password.
Is there any way you can provide me with the default password for this device?
Thank you.
Regards,
Nitin Edla
Sr. Engineer
Commercial Vehicle – Testing & MBD
ISUZU Technical Center of America, Inc.
Cell - 248-912-2331
E-mail: nitin.edla@isuzu.com
Hi @nitin.edla,
Could you enter the default password, which is 12345? If you enter this password but still do not log in. Please contact technical support via email: mailto:support@sierrawireless.com so that they can support this issue.
Thanks,
Jerdung,
I have tried to contact the email you provided and I receive an automated response that says
“This email address is only used for responding to existing Support Cases.”
So, I have attached the content of the email below, could you forward it to the correct team?
Hi,
I am reaching out to ask for the default passwords for 2 RV55 units.
They have unique default password that was lost due to smudged ink on the label on the device [ attached image].
The info for the units:
