RV50x monthly limit not working good

Good day,
We are using RV50x aboard ships to giving internet access to the crew however, we are experimenting problem when we try to configure the monthly limit action : Turn off services.

Here is the firmware used:
ALEOS 4.13.0 Build 017
Firmware SWI9x30C_02.32.11.00 r8042 GENERIC

In Application tab,
We enable usage monitoring (I tried not but same result)
We configure monthly limit. Per example 500000(MB)
then we go in Events Reportings
Even type : Monthly data usage
EventSIM Slot 1
Event operator: When above threshold
value to compare (% of limit) : 100%
Then we create an action which Turn off services but as soon as we enable this action on the monthly limit event, the modem goes in Blocked mode (usage limit exceeded) No more internet aboard.

We already configured this function with an older firmware and it was running fine.
Please help.
current monthly usage is much lower than the monthly limit configured.
per example 27556MB

Regards,

Hi @maxime.carrier

Could you please share to me the log file ?

Hello Donald, I’m not allowed to upload files on this forum, It says new user cannot upload files. I’m new in this community.
Can I send it to you by mail of ftp server?

Hello Donald,

Here is the file

Thanks for your support J

DGR_filteredlogs.txt (1.44 MB)

Hi @maxime.carrier

It can be limitation of the current firmware module. Please contact your distributor or submit “Contact Us” on https://www.sierrawireless.com/support/ for technical support in this case.

Hi @maxime.carrier

I will reproduce this issue and let you know when done

Hi @maxime.carrier

This issue has also been reproduced on RV50x ALEOS 4.13.0 Build 017 on my side.
The log file is in the attachment. filteredlogs.txt (1.2 MB)

Sierra is aware of this issue. It will be updated to fix the issue in the further.

1 Like

Hello Donald,

Thank you so much for your work J

Keep us in touch, we will be very happy to test the fix when it will be ready.

Have a nice day.

Maxime Carrier

Technologue d’Ingénierie en Électronique, Région du Centre (Secteur St-Laurent), Division de l’électronique et de l’informatique

Garde côtière canadienne / Services Techniques Intégrés / Pêches et océans Canada / Gouvernement du Canada

Maxime.Carrier@dfo-mpo.gc.ca / TĂ©l. Cell. :418-569-7976

Electronics Engineering Technologist, Centre Region (St-Lawrence Sector), Electronics and Informatics

Canadian Coast Guard / Integrated Technical Services / Fisheries and Oceans Canada / Government of Canada

Maxime.Carrier@dfo-mpo.gc.ca / Cel:418-569-7976

Good morning Donald,

I am just doing a follow-up about this issue.

Do you know the approximate date when we will have a new firmware to test?

Have a nice day.

Maxime Carrier

Technologue d’Ingénierie en Électronique, Région du Centre (Secteur St-Laurent), Division de l’électronique et de l’informatique

Garde côtière canadienne / Services Techniques Intégrés / Pêches et océans Canada / Gouvernement du Canada

Maxime.Carrier@dfo-mpo.gc.ca / TĂ©l. Cell. :418-569-7976

Electronics Engineering Technologist, Centre Region (St-Lawrence Sector), Electronics and Informatics

Canadian Coast Guard / Integrated Technical Services / Fisheries and Oceans Canada / Government of Canada

Maxime.Carrier@dfo-mpo.gc.ca / Cel:418-569-7976

Hi @maxime.carrier

No, I don’t. It depends on the software team. For an update on when a new firmware release will be available, please subscribe to the RV50x source page. https://source.sierrawireless.com/resources/airlink/software_downloads/rv50/rv50-firmware-list/#sthash.zg5XyBFA.dpbs