RV50 - AirLink Complete not active

AirLink Routers
1

Hello,
I’m trying to register a RV50 that has never been monitored in AirVantage. Does it take some time for the device to become active?
Thanks,
Jon

2

Hi @itservices,

Welcome to our community!

Could you please take a look at the below questions and share your answers:

  1. What are the serial number and IMEI of your RV50?
  2. Please share the URL link to the device’s system on AirVantage with me to check it.

Thanks,

3

Hi,
Here is the info:
Serial Number: LT71220230021028
IMEI: 359225057509804
URL: Sierra Wireless

4

Hi @itservices,

After checking, it appears that your AirLink Complete has expired. Please contact Sales Account Manager to request an extension.

Thanks,