RV50 - AirLink Complete not active

Hello,
I’m trying to register a RV50 that has never been monitored in AirVantage. Does it take some time for the device to become active?
Thanks,
Jon

Hi @itservices,

Welcome to our community!

Could you please take a look at the below questions and share your answers:

  1. What are the serial number and IMEI of your RV50?
  2. Please share the URL link to the device’s system on AirVantage with me to check it.

Thanks,

Hi,
Here is the info:
Serial Number: LT71220230021028
IMEI: 359225057509804
URL: Sierra Wireless