Cloud services on RV50

i have read that one year of cloud services is included once buying an RV50.
Could you give me more details about these type of services ? is the firmware update included in these services ?

That’s correct. One year of AirLink Complete is included in the purchase of a new AirLink RV50. AirLink Complete includes access to ALMS for one year, as well as access to the Sierra Wireless Customer Support team. To answer your specific question, yes you are able to do firmware updates over-the-air from ALMS.

You need to register your devices within 60 days of purchase, and can do so here:

More details on AirLink Complete are here:

Warren Cartwright
Director Product Management, Software Support and Services