RV-55 incorrect password in ACEMANAGER. Cannot access AirVantage

AirLink Routers
1

I am trying to configure a RV-55 router that purchase this year. When trying to login to ACEMANAGER i keep getting and error message that say incorrect password or username. I have gone through the steps from other posts in this forum and held the reset button for 5+ seconds until the light blinks green, then blinks red, then released the reset button. I am still getting unable to login.

I have seen other post have been able resolve this issue through AirVantage, however whenever I try to login I get ‘Access Forbidden’. What can I do to resolve this issue?

2

Hi @jared.kaban,

Welcome to our community!
Could you please share the URL link to the device’s system on AirVantage with me to check it?

Thanks,

3

Hi @jerdung. That’s part of the problem, I can’t get into AirVantage to get this set up.

4

Hi @jared.kaban,

Could you please provide me with company name, IMEI, serial number of your device so that I can try to take a look on your gateway?

Thanks,