Can't access ace manager RV50x

AirLink Routers AirLink routers
1

When I connect via ethernet, I get a 192.168.30.x address and unable to get a login prompt for ace manager. Gateway is .1. I tried pointing the browser to the gateway on ports 9191 or 9443 with no login prompt. If I use the USB cable, I get IP 192.168.14.100 - Gateway is 192.168.14.31. I tried pointing various web browsers to the gateway on the above ports with no login prompt. I even brought up a private browser and Chrome’s incognito browser, no luck. I can ping my IP and the gateway. I then reset the Airlink RV50 to factory default. No change. Basically, I can’t get ace manager to come up. From my client system, I disabled the firewall and anti-virus with no luck. Please advise
Added info: when using the USB connection, I get IP 192.168.14.100 - Gateway is 192.168.14.31. When I point the edge browser in private mode to the gateway, port 9443, I get Err_connection_reset. If I point it to port 9191, I get Err_connection_refused. Obviously, it doesn’t like port 9191. I think ace manager is having issues. I get no login prompt. Ace manager keeps severing the connection.

2

Hi @bjones,

Welcome to our community!
Could you please answer the questions below to check the issue?

  1. When accessing the RV50x via USB, do you see any interface appearing like the one in the attached image?

    image
    image637×500 42.4 KB

  2. Please share a screenshot of the Network Adapters and Ports sections under Device Manager with me.

  3. If it shows an IP address like the one in my screenshot, then when you access https://192.168.14.31:9443/, what screen appears? Please share a screenshot with me.

Thanks,

3

Hi Jerdung,

I was able to work with support team to get this resolved.

Thanks for you reply.