Radio Firmware update fails

AirLink Routers AirLink routers
1

Im having an issue on my MP70 LTE-A PRO, trying to update the Radio Firmware.

The MP70 is running the latest firmware 4.18.1

error states that the Check Failed, could not find signature or certificate in the package.

2

Hi @bayardo.lopezpineda,

  1. Could you please provide a screenshot of the ‘Check Failed, could not find signature or certificate in the package’ error message?
  2. Which firmware package are you using to update the Radio Firmware, and did you download it from the Sierra Source page?
  3. Could you please get the log and template log by the instructions and send me:
  • The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file.
  • Collect logs procedure:
    a. Go AceManager > Admin > Configure Logging
    Set all log levels to DEFAULT (NOTICE)
    Set Linux Syslog to DISPLAY
    b. Reboot the gateway.
    c. Perform your test again.
    d. Go Admin → View log → Download Logs.

Thanks,

3

Picture1
Picture1433×364 44.3 KB

I’ve attached the screenshot.

I did download the radio firmware from sierra’s website
im trying to apply: EM7511_01.14.22.00_BELL_000.026_002.iso

here’s the log:

Jun 11 15:57:06 [notice   ] ALEOS_WEB_ACEmanager User [user] login successful from IP [192.168.13.100]
Jun 11 15:57:46 [notice   ] ALEOS_SECURITY_GAR Activity has been identified by the GAR application
Jun 11 15:57:46 [notice   ] ALEOS_SECURITY_GAR Last reported event: User password modified on: Wed, 11 Jun 2025 15:57:46 UTC, PASSWD_CHANGE Recorded events: 3
Jun 11 15:57:46 [warning] ALEOS_SYSTEM_Cmdexe ADMIN password is longer than 8 characters, and will be truncated.
Jun 11 15:57:46 [alert      ] ALEOS_SYSTEM_Cmdexe RAP password as a string [28614] before being stored
Jun 11 15:57:55 [notice   ] fw_upload_init 0:Initialization
Jun 11 15:57:57 [notice   ] fw_upload_init 0:DONE
Jun 11 15:58:11 [notice   ] ALEOS_SYSTEM_UpdateRebootMgr Updating ALEOS firmware
Jun 11 15:58:13 [notice   ] ALEOS_FIRMWARE_SWUpdate > [swpreinstaller] Installation started
Jun 11 15:58:13 [notice   ] ALEOS_FIRMWARE_SWUpdate    [AleosUpdater::open] check file
Jun 11 15:58:13 [notice   ] ALEOS_FIRMWARE_SWUpdate    [AleosUpdater::open] init cert verification
Jun 11 15:58:13 [err        ] ALEOS_FIRMWARE_SWUpdate [AleosUpdater::open] Check failed: Could not find signature or certificate in the package (1)
Jun 11 15:58:13 [err        ] ALEOS_FIRMWARE_SWUpdate > [swpreinstaller] Error 1 : Opening /mnt/hda1/Altemp/upload/EM7511_01.14.22.00_BELL_000.026_002.iso failed
Jun 11 15:58:13 [err        ] ALEOS_FIRMWARE_SWUpdate > [swpreinstaller] Installation failed
Jun 11 16:00:00 [notice   ] ALEOS_SECURITY_TestUserPassword User Password not tested during FW update
4

Hi @bayardo.lopezpineda,

Could you please answer these questions below to investigate this issue?

  1. Could you please provide a screenshot of the ACE Manager: Admin > Radio Module Firmware?
  2. Did you follow the instructions on section Updating Only the Radio Module Firmware on https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-mp-series---configuration-guide/#sthash.64siUc7v.dpbs. If not, please try to do it and share the result with me.

Thanks,

5

You can close this ticket,
I just had to re-apply the modem firmware and then it prompted me to apply radio fw. after i did it that way it upgraded without issues.
on the old GX modems I could just apply the radio fw without having to re-apply modem fw.