Issue update firmware radio WP7607

1

Hello,

I run into a dificult to update the WP7607 firmware.

Version installed is: Radio Firmware Version: SWI9X07Y_02.28.03.03 000000 jenkins 2019/05/21 03:33:04

And I would to put the latest version like: WP7607_02.37.06.05_SIERRA_001.072_000

And even if I put a middle version, I have this message:

image
image551×730 17.9 KB

Any idea ? please

Thank you,

François

2

@jerdung
this is for LX40, any idea?

3

Hi @f.boulanger,

Could you please answer these questions below to investigate this issue?

  1. Could you please provide a screenshot of the ACE Manager: Admin > Radio Module Firmware?
  2. Did you follow the instructions to upgrade the radio module firmware in section Update the ALEOS Software and Radio Module Firmware on source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-lx40—configuration-guide/. If not, please try to do it and share the result with me.
  3. Could you please get the log and template log by the instructions and send me:
  • The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file.
  • Collect logs procedure:
    a. Go AceManager > Admin > Configure Logging
    Set all log levels to DEFAULT (NOTICE)
    Set Linux Syslog to DISPLAY
    b. Reboot the gateway.
    c. Perform your test again.
    d. Go Admin → View log → Download Logs.

Thanks,

4

Hi,

First of all thank you for your help.

I was able to put the latest Firmware in LX40 .

image
image1059×493 21.9 KB

Sorry to bother you

Thanks