Problem installing firmware and not able to find APN

1

Problem installing firmware and not able to find APN.

I have reinstalled the Generic for a T-mobile Static SIM firmware several times and using ALEOS version 4.18.1. I still can’t get on the network with a few RV50X’s.

I get the following notification…

image
image820×445 12.6 KB

2

Hi @jbrylawski,

Could you please answer the questions below to narrow down the issue?

  1. As far as I know, T-Mobile has merged with Sprint, so could you please try installing the RV50X Radio Module Firmware for Sprint from the following link: source.sierrawireless.com/resources/airlink/software_downloads/rv50/rv50x-firmware-list/ and check whether this issue occurs?

  2. To investigate this issue, please get the log and template log by the instructions and send me:

  • The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file.
  • Collect logs procedure:
    a. Go AceManager > Admin > Configure Logging
    Set all log levels to DEFAULT (NOTICE)
    Set Linux Syslog to DISPLAY
    b. Reboot the gateway.
    c. Perform your test again.
    d. Go Admin → View log → Download Logs

Thanks,

3

Hi Jerdung,

I downloaded the Sprint firmware and sent it to the RV50X, but I can not activate it. See below…
I do not know why it shows…
*/!\ Installed firmware doesn’t match any firmware from the storage. /!*
SIM Based Radio Module image switching has been disabled.

1027×614 25.5 KB

Attached are:
Template - Pennoni_RV50X
Log - filteredlogs

Please let me know if this is what you need.

Thank you,
Jim

(Attachment Pennoni_RV50X.xml is missing)

(attachments)

filteredlogs.txt (1.15 MB)

4

Hi @jbrylawski,

Could you please answer the questions below to the investigate issue?

  1. After checking filteredlogs.txt, I found that the timestamps in the log are from September 9. Could you please help me check the log?

  2. Based on filteredlogs.txt, I found that the FW version below. Because the template log is missing, I cannot check the current FW version of your device. Could you please share the template log with me?

    Sep 9 00:00:02 alert ALEOS_ADMIN_logSysInfo: Radio Module Type: MC7455
    Sep 9 00:00:02 alert ALEOS_ADMIN_logSysInfo: Radio SN: NOTSET
    Sep 9 00:00:02 alert ALEOS_ADMIN_logSysInfo: IMEI: NOTSET
    Sep 9 00:00:02 alert ALEOS_ADMIN_logSysInfo: FW Version: 4.16.0

  3. Could you please try to upgrade ALEOS version 4.18.1 and check if the issue still occurs?

Thanks,