RV50 Telus (Canada)

Does anybody have an example of a template for use with a Telus SIM (Canada) for an RV50 ? We have several RV50’s that use the Rogers network but have not been able to create a working Telus template.



Hi Steve,

Within your AceManager, navigate to the Admin (Tab) > Radio Module Firmware and ensure that the Genna-UMTS firmware is listed under “Network Operator”.
If the Genna-UMTS firmware exists;
Click on the WAN/Cellular tab and select the specified “SIM Slot # configuration” you have your Telus SIM inserted into.
Check that the “APN in use” is listed as a Telus APN (i.e. isp.telus.com).
If Telus is not listed, change the APN accordingly.

Hope this helps,


Thanks for the reply. I’ve tried to use the isp.telus.com APN but I keep getting a NETWORK STATE: data connection failed. Waiting to retry.

Any other thoughts ?


Hi Steve,
Do an upgrade from the link:
source.sierrawireless.com/resou … ware-list/

Try the apn again. After entering the apn, reboot the device.


I have been having the same issue with telus, any updates on the fix?