Help acitivating WP7610 on Verizon

I have a WP7610 on a MangOH Red. I need some help activating it on Verizon’s service. When I enter the IMEI on Verizon’s website it says: “The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network.” I selected the WP7610 because it was supported by Verizon in North America. How do I get my module activated? I also have a new Verizon SIM card.
Thank you for the help,
Jno

Hi jno.wally

You need a USB interface and special software tools that you need to get from the distributor or FAE to activate it.

First, verify that you are using the appropriate Verizon firmware
https://source.sierrawless.com/resource/airprime/software/wp76xx/wp76xx-firmware-latest-release/#sthash.3OhxMGdE.dpbs
Second, Please contact your distributor or FAE to get the tools you need for the operating system you are using.

1 Like

Hi Donald,

Thank you for the suggestions. I originally had trouble activating the module when entering the IMEI on Verizon’s site. However, I was able to activate it by entering the SIM card info into Verizon’s automated phone service.

I have also loaded Verizon-specific firmware.

Thank you.

John