I back-ordered the Verizon firmware version of the MC7354 and it finally arrived today. I tried to activate it on the Verizon network both online and by phone, and they refused to activate it either by IMEI or MEID. When activating online, it stated the device didn’t support GPS and I needed to call to activate. When I called in, the rep informed me their system won’t activate it because it lacks E911 support.
I later noticed that the module actually shipped with Telus firmware. Is it possible a firmware change would alter the MEID?
Correct me if I’m wrong but the card may be certified to work on the AT&T and Verizon network, so that’s okay, but not the device itself? There’s a certification process the device has to go through in order to get on Verizon’s network?
For example, if you’re using the MC7354 module (Yes it’s certified to work for Verizon), but there’s a certain list of protocols it has to follow in order to use their network, such as if your device attempts to dial out to Verizon’s tower and fails, there’s a certain wait time Verizon requires that you put in before you can redial back out to its tower again.
I think that’s the problem you’re facing? Although the Airprime is certified, your device isn’t?
You know what? It may actually be the firmware on your MC7354. Verizon may think it’s a telit / GSM card instead of a Verizon CDMA version. You’ll need to flash the firmware on the card for Verizon usage, that may be the issue, Verizon may be trying to connect with the card and realizing it’s not actually CDMA and returning with some answer mentioning it’s not supported.
Try looking into flashing it as a Verizon / CDMA card
My apologies, I just scrolled up on this thread and seen that you’ve done exactly that. This is strange indeed. I’ve been attempting to our MC7354 integrated and we will eventually need to use Verizon as well…
I wonder if anyone else has been experiencing this. I did see this: forum.mikrotik.com/viewtopic.php?t=97761 which is someone else experiencing this E911 support issue as well.
Go activate a Verizon USB modem and move the SIM card to the MC7354. For whatever reason the VZW CSRs don’t have the power to activate them. Probably just that nobody’s using these in commercial products so the bureaucracy hasn’t been sorted.
That would be correct.
Verizon doesn’t like anything on their network that they do not know about, hence why their system is so closed-off from others. In order to get a product or device on their network, it has to go through a stringent certification process. I believe you can request a test pool if you join their cert program for new products / projects that are M2M or similar.
Please correct me if I am wrong, but my impression is that if I activate a Verizon SIM card in one device and move it to another, LTE service will work in the new device but CDMA will not work. Is that true?
The resolution would be to put your device through the Verizon Open Development process. Then you could submit the IMEI numbers of your devices and Verizon would approve them. Verizon simply won’t activate devices not in their database.
As mentioned, Verizon doesn’t seem to blacklist devices that you move a previously activated SIM to. They just won’t activate a new account using that device’s info.
Also you’ll need to run the Verizon specific firmware on the MC7354 if you want any hope of approval.