Continually disconnecting from 3G/LTE

[adamrocan]

Hi folks,

We just received a MP70 but are having trouble keeping it connected to the internet using our SIM card. Below is a snippet from the log file showing that the router continually connects and disconnects from the internet, but I can’t figure out why it keeps disconnecting. As far as I know all settings are factory default except the internet.com APN.

Oct 16 22:10:19 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCOVERY
Oct 16 22:10:20 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECTED
Oct 16 22:10:20 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Connected
Oct 16 22:10:20 notice ALEOS_CELL_RadioTask: Operator : ROGERS
Oct 16 22:10:21 notice ALEOS_CONNECTMGMT: *** Network Connection successful. WAN IP [Cellular] : 25.176.28.250
Oct 16 22:10:25 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3658 ms
Oct 16 22:10:26 notice ALEOS_CONNECTMGMT: *** IP UP 25.176.28.250 : wwan0
Oct 16 22:10:28 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Ready
Oct 16 22:10:28 warning ALEOS_SERIAL_HMC: not in tcp mode current mode 0
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 64104224 v6SessionID: 0 state: 1 (DISCONNECTED) reconfig not required
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - ipfamily: 4, call end reason: 1, verbose call end type: 3, verbose call end code: 1028
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED
Oct 16 22:11:21 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now down
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: APN read from Radio Module: ‘internet.com’
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: No valid user entered backup APN. Using primary APN.
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: APN Selection: Primary APN: ‘internet.com’ (User Entered)
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: Using APN from radio module: ‘internet.com’
Oct 16 22:11:21 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED_WAIT
Oct 16 22:11:21 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Not Connected
Oct 16 22:11:21 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Link Down
Oct 16 22:11:21 alert ALEOS_CONNECTMGMT: IPV4 Disconnect Handled
Oct 16 22:11:23 notice ALEOS_CELL_RadioTask: Service is not available
Oct 16 22:11:23 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - service type was UMTS is now LTE
Oct 16 22:11:23 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - Radio interface: [8] - [LTE] Active Band Class: [121] Active Channel: [700]
Oct 16 22:11:24 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_NOTREADY_WAIT
Oct 16 22:11:24 notice ALEOS_CELL_RadioTask: Current APN is: ‘internet.com’
Oct 16 22:11:25 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3480 ms
Oct 16 22:11:46 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - service type was LTE is now UMTS
Oct 16 22:11:46 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - Radio interface: [5] - [UMTS] Active Band Class: [84] Active Channel: [1037]
Oct 16 22:11:47 notice ALEOS_CELL_RadioTask: Service is available
Oct 16 22:11:48 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECT
Oct 16 22:11:48 notice ALEOS_CELL_RadioTask: IPPreference : IPv4
Oct 16 22:11:50 debug ALEOS_CELL_RadioTask: iSLQSStartStopDataSession/2765: WDS start interface verbose error: 0
Oct 16 22:11:50 err ALEOS_CELL_RadioTask: Verbose call end type: 0, verbose call end code: 0
Oct 16 22:11:50 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 64104224 v6SessionID: 0 state: 2 (CONNECTED) reconfig not required
Oct 16 22:11:50 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now up
Oct 16 22:11:50 notice ALEOS_CELL_RadioTask: IMSI : 302720586375209
Oct 16 22:11:50 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCOVERY
Oct 16 22:11:50 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECTED
Oct 16 22:11:50 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Connected
Oct 16 22:11:50 notice ALEOS_CELL_RadioTask: Operator : ROGERS
Oct 16 22:11:51 notice ALEOS_CONNECTMGMT: *** Network Connection successful. WAN IP [Cellular] : 25.176.14.26
Oct 16 22:11:54 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3246 ms
Oct 16 22:11:55 notice ALEOS_CONNECTMGMT: *** IP UP 25.176.14.26 : wwan0
Oct 16 22:11:57 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Ready
Oct 16 22:11:57 warning ALEOS_SERIAL_HMC: not in tcp mode current mode 0
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 64104224 v6SessionID: 0 state: 1 (DISCONNECTED) reconfig not required
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - ipfamily: 4, call end reason: 1, verbose call end type: 3, verbose call end code: 1028
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED
Oct 16 22:12:06 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now down
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: APN read from Radio Module: ‘internet.com’
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: No valid user entered backup APN. Using primary APN.
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: APN Selection: Primary APN: ‘internet.com’ (User Entered)
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: Using APN from radio module: ‘internet.com’
Oct 16 22:12:06 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED_WAIT
Oct 16 22:12:06 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Not Connected
Oct 16 22:12:06 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Link Down
Oct 16 22:12:06 alert ALEOS_CONNECTMGMT: IPV4 Disconnect Handled
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_NOTREADY_WAIT
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECT
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: IPPreference : IPv4
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: Service is not available
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - service type was UMTS is now LTE
Oct 16 22:12:08 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - Radio interface: [8] - [LTE] Active Band Class: [121] Active Channel: [700]
Oct 16 22:12:10 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 3396 ms
Oct 16 22:12:17 debug ALEOS_CELL_RadioTask: iSLQSStartStopDataSession/2765: WDS start interface verbose error: 33
Oct 16 22:12:17 err ALEOS_CELL_RadioTask: Unable to establish data session, return value: 1014 failurereason: 1018, line: 634
Oct 16 22:12:17 err ALEOS_CELL_RadioTask: Verbose call end type: 6, verbose call end code: 33
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECT
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: APN read from Radio Module: ‘internet.com’
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: No valid user entered backup APN. Using primary APN.
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: APN Selection: Primary APN: ‘internet.com’ (User Entered)
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: Using APN from radio module: ‘internet.com’
Oct 16 22:12:17 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED_WAIT
Oct 16 22:12:18 warning ALEOS_EVENTS_dpRptGen: No GNSS Fix. Quality Indicator is 0 and 0 Satellites in Use. 1013 seconds passed without fix.
Oct 16 22:12:32 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - service type was LTE is now UMTS
Oct 16 22:12:32 notice ALEOS_CELL_RadioTask: cbkTestSetRFInfoCB - Radio interface: [5] - [UMTS] Active Band Class: [84] Active Channel: [1037]

Thanks for the help,
Adam

[davidwillaton]

We had customer with the same issue:

Unable to establish data session, return value: 1014 failurereason: 1018, line: 634

Turns out it was an incorrect APN setting did not match the SIM card.