Can't access ACEmanager

AirLink Routers AirLink routers
1

Hi,
I’m using AirLink RV50X that having a trouble regarding the network and signal, both led indicator is flashing red. And can’t access to ACEmanager, without problems through USB cable. I’m able to connect to Internet and browse the web.

I really need to resolve this issue.
Thanks.

2

Hi @pentecostes.philinst,

Is the RV50X currently located near you? When connecting it to the computer using a USB cable, do you see ‘Remote NDIS based Internet Sharing Device’ under Network adapters or ‘Airlink USB Serial Port’ under Ports in the Device Manager, as shown in the attached images?

Airlink USB port
Airlink USB port873×632 128 KB

remote NDIS
remote NDIS1809×815 93.3 KB

Please share your screenshot with me.

Thanks,

3

Hi jerdung,

Here are my screenshot photos for your reference.

image.png
image.png842×325 13.3 KB

image.png
image.png778×572 26.9 KB

4

Hi @pentecostes.philinst,

Have you installed the drivers for RV50X? If not, please download and install the drivers from the following link: https://source.sierrawireless.com/resources/airlink/software_downloads/airlink_usb_driver/#sthash.MBkPp71k.dpbs

Because, based on the screenshots you provided, I can’t see the RV50X interface listed under Network Adapters. After installing, please share screenshots for both Network Adapters and Ports with me.

Thanks,

5

Hi Jerdung,

I will install it tomorrow when I get back to office.

Thank you for your time helping me with this issue.

Best regards,
Oli

6

Hi Jerdung,

Good day.
After I downloaded the drivers and installed them, I could not see the “Remote NDIS-based Internet Sharing Device”
Under the Network Adapters.

  1. Are the drivers applicable only on Windows 7? Because I’m using Windows 10.
  2. Please see the attached file for your reference.

Thank you,
Oli

Doc1.pdf (104 KB)

7

Hi @pentecostes.philinst,

Based on another post (at the following link: Airlink RV50X has a blinking red of led indicator for network and signal - #8 by pentecostes.philinst), you mentioned that you have seen the “Remote NDIS-based Internet Sharing Device” under the Network Adapters. Please continue to follow that post.

Thanks,