WP7702 Not Detected on Windows 11 (Dell Laptop) - Driver Compatibility Issue

IoT Modules
1

Title: WP7702 Not Detected on Windows 11 (Dell Laptop) - Driver Compatibility Issue

Hi team,

I’m trying to connect a Sierra Wireless WP7702 module to my Windows 11 (Dell laptop) using USB. I’ve downloaded and installed the latest USB drivers from the Sierra Wireless website (build 4836, 5807 , but the device is still not being detected.

System Details:

  • OS: Windows 11 Enterprise (up to date)
  • Laptop: Dell Inspiron / Latitude (model: [Latitude 7420])
  • Module: WP7702
  • Connection: Via USB (using mangOH or dev board)

What I Tried:

  • Installed the official Sierra Wireless USB drivers (build 4836, 5807)
  • Rebooted the system after installation
  • Tried multiple USB ports and different cables (confirmed data+power)
  • Powered the WP7702 module externally[date=2025-04-10 timezone=“Asia/Calcutta”]
  • Checked Device Manager (shows either “Unknown device” or nothing at all when connected)
  • Tried the same setup on Linux — still getting USB enumeration errors (error -71)

Request:

  • Is there a Windows 11-compatible version of the Sierra Wireless USB drivers?
  • Any guidance on getting the WP7702 recognized on Windows 11?

Thanks in advance for your help!

Best regards,
Srini

2

What did you see in dmesg in linux when connect the module?

Have you monitored uart2 for the linux console?