Hi,
we have been using the FX30 in US with Verizon SIM cards (LTE-M approved) and we keep getting this error, where fresh SIM card is inserted, but we read them with 0 pin tries and 0 puk tries. It’s the 3rd time we order SIMs. It worked with T-Mobile US SIM cards, so we do not understand. Thanks!
Does the vzw sim have sim pin lock by default?
Hi,
I was told by the Verizon team that not, but in this case it should appear al least 3 opportunities for introducing PIN right?
What is the return of the “at+cpin?”
Hi, please find below, some AT commands but it was not working:
admin@fx30:~$ cli cm sim
SIM card is inserted and locked (LE_SIM_INSERTED).
admin@fx30:~$ cli cm sim unlock 1111
Error: LE_FAULT
Remaining PIN tries: 0
admin@fx30:~$ cli at i
ati
Manufacturer: Sierra Wireless, Incorporated
Model: FX30(WP7702)
Revision: SWI9X06Y_02.16.06.00 7605a6 jenkins 2018/06/20 17:56:12
IMEI: 354723090486001
IMEI SV: 2
FSN: VU24052048XXXX
+GCAP: +CGSM
admin@fx30:~$ cli at +cpin?
at+cpin?
+CPIN: READY
OK
admin@fx30:~$ cli at +cpin=1111
at+cpin=1111
+CME ERROR: incorrect password
admin@fx30:~$ cli at +cpin=111111
at+cpin=111111
+CME ERROR: incorrect password
admin@fx30:~$ cli at +cpin?
at+cpin?
+CPIN: SIM PIN2
OK
admin@fx30:~$ cli cm sim
SIM card is inserted and locked (LE_SIM_INSERTED).
admin@fx30:~$ cli cm sim unlock 1111
Error: LE_FAULT
Remaining PIN tries: 0
admin@fx30:~$ cli cm radio
Power: ON
Current Network Operator: Verizon
Current RAT: LTE network (LE_MRC_RAT_LTE)
Status: Not registered but currently searching for a new operator (LE_MRC_REG_SEARCHING)
Signal: Weak signal strength (2)
PS: Packet Switched Not registered (LE_MRC_REG_NONE)
admin@fx30:~$ cli cm sim enterpin 1111
Error: LE_FAULT
Remaining PIN tries: 0
admin@fx30:~$ cli cm sim enterpin 111111
Error: LE_FAULT
Remaining PIN tries: 0
admin@fx30:~$ cli at +cpin?
at+cpin?
+CPIN: READY
OK
admin@fx30:~$ cli at +cpinr
at+cpinr
+CPINR: SIM PIN,3
+CPINR: SIM PUK,10
+CPINR: SIM PIN2,1
+CPINR: SIM PUK2,10
+CPINR: PH-NET PIN,255
+CPINR: PH-NETSUB PIN,255
+CPINR: PH-SP PIN,255
+CPINR: PH-CORP PIN,255
+CPINR: PH-FSIM PIN,255
OK
admin@fx30:~$ cli cm sim unlock 1111
Error: LE_FAULT
Remaining PIN tries: 0
admin@fx30:~$ cli at +cpinr
at+cpinr
+CPINR: SIM PIN,3
+CPINR: SIM PUK,10
+CPINR: SIM PIN2,1
+CPINR: SIM PUK2,10
+CPINR: PH-NET PIN,255
+CPINR: PH-NETSUB PIN,255
+CPINR: PH-SP PIN,255
+CPINR: PH-CORP PIN,255
+CPINR: PH-FSIM PIN,255
OK
admin@fx30:~$
Blockquote
if AT+CPIN? returns READY, why did you still enter password like AT+CPIN=111111
Hi, because the system does not show cellular on the main page. There is no connectivity from the provider as you can see in cli cm radio command. I was told that the status should be SIM ready but the FX30 shows cli cm sim that it’s not. Thanks for the help.
Enviat des de l’Outlook per a l’Android
Seems something wrong in “cm sim”… is this only happening on verizon sim?
Do you try other sim card?
Do you try latest firmware?
Hi,
I found similar issue with Verizon SIM in the US. If I read SIM PIN status, I get ‘not initialized’ and also PUK and PIN retries says ‘0’. I can read SIM ICCID though. Command used to get the SIM PIN status:
$ qmicli -d /dev/cdc-wdm0 --uim-get-card-status
Some info:
SIM ICCID: 89148000008982329025
IMEI: 358026262642880
Model: RC7611
Firmware: SWI9X07H_00.09.10.00
Did you check at!cpin?
Hi, I tried everything commented here.
In my case I just gave up and switch to another device. Sorry and good luck.
I am trying to get that information. The unit is a production unit with no direct access to debug with AT commands. But what we know so far is that the KSUP notification says ‘Module is READY’. Should this mean SIM is unlocked and ready to use?
Yes, saw the AT command guide. It says Module is ready. It is not clear if SIM is unlocked. Are both same? KSUP says that it indicates the state of the module at startup time. When we wanted to understand when is it a good time to start issuing AT commands, KSUP was suggested to us.
We are able to issue AT commands whether SIM in inserted or not. So we use KSUP to understand when is it a good time to start issuing AT commands to the modem.
then do you check AT+CPIN?
Not at the moment. Then we use QMI APIs to get more information and enable data connection accordingly. We don’t get any SIM PIN status other than ‘Not initialized’, for some reason. This happened with only Verizon SIM so far, while 50+ other SIM vendors that have been tested worked just fine!
We have now setup a test unit with Verizon SIM to have the possibility to debug. Please find attached, the responses to some regular AT commands.
As you can see in the responses, we seem to get IP for IMS and VZWADMIN, but not VZWINTERNET.
Regards,
Sai.
atcmd_info.txt (3.5 KB)
I can see AT+cpin? is returning ready, so there is no SIM problem.
