Verizon cards not unlocking

Hi,

we have been using the FX30 in US with Verizon SIM cards (LTE-M approved) and we keep getting this error, where fresh SIM card is inserted, but we read them with 0 pin tries and 0 puk tries. It’s the 3rd time we order SIMs. It worked with T-Mobile US SIM cards, so we do not understand. Thanks!

Does the vzw sim have sim pin lock by default?

Hi,

I was told by the Verizon team that not, but in this case it should appear al least 3 opportunities for introducing PIN right?

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What is the return of the “at+cpin?”

Hi, please find below, some AT commands but it was not working:

admin@fx30:~$ cli cm sim

SIM card is inserted and locked (LE_SIM_INSERTED).

admin@fx30:~$ cli cm sim unlock 1111

Error: LE_FAULT

Remaining PIN tries: 0

admin@fx30:~$ cli at i

ati

Manufacturer: Sierra Wireless, Incorporated

Model: FX30(WP7702)

Revision: SWI9X06Y_02.16.06.00 7605a6 jenkins 2018/06/20 17:56:12

IMEI: 354723090486001

IMEI SV: 2

FSN: VU24052048XXXX

+GCAP: +CGSM

admin@fx30:~$ cli at +cpin?

at+cpin?

+CPIN: READY

OK

admin@fx30:~$ cli at +cpin=1111

at+cpin=1111

+CME ERROR: incorrect password

admin@fx30:~$ cli at +cpin=111111

at+cpin=111111

+CME ERROR: incorrect password

admin@fx30:~$ cli at +cpin?

at+cpin?

+CPIN: SIM PIN2

OK

admin@fx30:~$ cli cm sim

SIM card is inserted and locked (LE_SIM_INSERTED).

admin@fx30:~$ cli cm sim unlock 1111

Error: LE_FAULT

Remaining PIN tries: 0

admin@fx30:~$ cli cm radio

Power: ON

Current Network Operator: Verizon

Current RAT: LTE network (LE_MRC_RAT_LTE)

Status: Not registered but currently searching for a new operator (LE_MRC_REG_SEARCHING)

Signal: Weak signal strength (2)

PS: Packet Switched Not registered (LE_MRC_REG_NONE)

admin@fx30:~$ cli cm sim enterpin 1111

Error: LE_FAULT

Remaining PIN tries: 0

admin@fx30:~$ cli cm sim enterpin 111111

Error: LE_FAULT

Remaining PIN tries: 0

admin@fx30:~$ cli at +cpin?

at+cpin?

+CPIN: READY

OK

admin@fx30:~$ cli at +cpinr

at+cpinr

+CPINR: SIM PIN,3

+CPINR: SIM PUK,10

+CPINR: SIM PIN2,1

+CPINR: SIM PUK2,10

+CPINR: PH-NET PIN,255

+CPINR: PH-NETSUB PIN,255

+CPINR: PH-SP PIN,255

+CPINR: PH-CORP PIN,255

+CPINR: PH-FSIM PIN,255

OK

admin@fx30:~$ cli cm sim unlock 1111

Error: LE_FAULT

Remaining PIN tries: 0

admin@fx30:~$ cli at +cpinr

at+cpinr

+CPINR: SIM PIN,3

+CPINR: SIM PUK,10

+CPINR: SIM PIN2,1

+CPINR: SIM PUK2,10

+CPINR: PH-NET PIN,255

+CPINR: PH-NETSUB PIN,255

+CPINR: PH-SP PIN,255

+CPINR: PH-CORP PIN,255

+CPINR: PH-FSIM PIN,255

OK

admin@fx30:~$

Blockquote

if AT+CPIN? returns READY, why did you still enter password like AT+CPIN=111111

Hi, because the system does not show cellular on the main page. There is no connectivity from the provider as you can see in cli cm radio command. I was told that the status should be SIM ready but the FX30 shows cli cm sim that it’s not. Thanks for the help.

Enviat des de l’Outlook per a l’Android

Seems something wrong in “cm sim”… is this only happening on verizon sim?
Do you try other sim card?

Do you try latest firmware?