Tougbook CF-19 Mk6

Using MC7355. Nothing detected. Do I need active SIM card in the computer for the detect to work?
Tried netsh mbn show interface and nothing. Wireless Aircard Watcher says no carrd

Hi @gracet,

Welcome to our community!

Have you installed the driver when using the MC7355? If the Toughbook CF-19 Mk6 comes with the MC7355, please refer to the source page of Toughbook CF-19 to find the driver and install it.

Thanks,

please refer to the source page of Toughbook CF-19 to find the driver
Source page???

I installed driver from Panasonic. Card not detected as before:ried netsh mbn show interface and nothing. Wireless Aircard Watcher says no card.
Have activated SIM installed
Is the card supposed to show up in device list? How identified?
Thanks
Robert

Hi @gracet,

After installing the driver, do any ports appear in the Ports and Modems section of Device Manager? Please share a screenshot of Device Manager with me.

Thanks,

Attached

PicsMC7355.pdf (346.8 KB)

Hi: Waiting your response on my post of pics you suggested I send.
Thanks Robert

Hi @gracet,

Based on the image you provided, the issue could come from either a hardware problem with the MC7355 or incorrect driver installation. In this case, it’s best to contact support from Panasonic for assistance.

Thanks,

Thanks for response. Could you send me a shot of device manager showing what I should see with a recognized card? Thanks
Robert

Hi @gracet,

Please refer to a screenshot below:

Thanks,

Thanks. Now I know what to look for.
Best Regards