We found that the Sierra Modem mobile turned off after restarting the windows. Please find below screenshot for your reference.
can any one help us to resolve this issue?
Thanks.
Please refer the below topic for more details.
Let feel free to share any concerns you have
Thanks
please find the attached photo of the device manger
Note:
i don’t know why it shows’ like its 2 cards but its one card only
Hi @itu ,
I am attaching your screenshot with added yellow cycle. That icon means the interface is being disabled
You can try to enable it and disable #2. It might resolve the problem
Please share if you have any concerns
Thanks
thank you for your replay.
i did that and still the same issue.
why it shows 2 cards? any idea !
Hi @itu ,
Can you Turn On or Off Cellular from Network Icon on Taskbar?
Or can you please check whether the cellular is turned off on Airplane mode settings. Please turn on it if it is not
Your PC recognizes 1 card only. The first highlighted is network interface of the module and the second is the function of USB port
Please share if you have any concern.
Thanks
you can get rid off second modem with the AT commands sent to the modem , here is a post for that.
Still that does not fixed the fact that modem is permanently turned off in windows and I cant turn it back despite it shows even signal
Did you managed to fix that?
edit
I accualy managed to get that working with following workaround, instead of installling SW generic drivers
I downloaded those from panasonic website Cellular (WWAN) Drivers and they work fine