RV50X Didn't reconnect to the signal 4G after loosing signal

AirLink Routers AirLink routers
1

Hello,
Ref: RV50X v. ALEOS software 4.13.0.017
The V50x would not automatically reconnect after losing signal.
We have to reboot physically the RV50x to refind the signal.
Any idea ?
Thank you for your help
François

2

Hi @f.boulanger,

Welcome to our community!

  1. Please kindly update to the latest ALEOS version and Radio module firmware to see if the issue persists. Link to the lasted firmware: https://source.sierrawireless.com/resources/airlink/software_downloads/rv50/rv50-firmware-list/#sthash.ARcHrTrA.dpbs
  2. Your device has lost connection but hasn’t automatically rebooted to reconnect. This might be due to Cellular Watchdog not being enabled. Please recheck.
  3. If the issue continues, please share the full log file and template file with me.

Thanks,

3

Hi,

First of all thank you to be a part of your community and quick answers.

I’m going to check if the watchdog is enable and then following your tips if the issue appears again.

Thanks,
François