RV50 modem is pingable but cannot access the webGUI

I have 2 RV50s that are at their default IP, can be pinged but the webGUI will not come up at 192.168.13.31:9191. Have also tried SSHing into them however the log ins for that seem to differ from the GUI default. Both units have also been reset using the exterior button and the issue persists.

Hi Milly.Bakewell,

Welcome to our community.
Please help provide answers to the following:

  1. Please try to access the WebGUI ACEmanager at https://192.168.13.31:9443/
    “Note: When you first log in, your browser may display warnings related to the self-signed certificate. Please accept any warnings and continue.”

  2. Can you access the WebGUI ACEmanage successfully before? or is this the first time you access the WebGUI ACEmanage?

  3. Can you please take a picture of the ping to IP 192.168.13.31 and share it with me?