RV50 modem is pingable but cannot access the webGUI

AirLink Routers AirLink routers
1

I have 2 RV50s that are at their default IP, can be pinged but the webGUI will not come up at 192.168.13.31:9191. Have also tried SSHing into them however the log ins for that seem to differ from the GUI default. Both units have also been reset using the exterior button and the issue persists.

2

Hi Milly.Bakewell,

Welcome to our community.
Please help provide answers to the following:

  1. Please try to access the WebGUI ACEmanager at https://192.168.13.31:9443/
    “Note: When you first log in, your browser may display warnings related to the self-signed certificate. Please accept any warnings and continue.”

  2. Can you access the WebGUI ACEmanage successfully before? or is this the first time you access the WebGUI ACEmanage?

  3. Can you please take a picture of the ping to IP 192.168.13.31 and share it with me?

4

I have above issue, able to ping the device over network but unable to access over GUI, however able to access when i connect directly to modem.

5

Hi @J4521,

According to the description, I understand that you want remote access to ACEmanager.
By default, remote access to ACEmanager is disabled for security purposes.

To configure remote access, go to ACEmanager:

Services → ACEmanager → Remote access: Options are HTTPS only or Both HTTP and HTTPS.

Make sure to use the correct port for remote access. By default, the HTTPS Port is 9443, the HTTP port is 9191.

Apply and reboot gateway.

For more detailed information, please refer to the “ACEmanager” section on page 212 of the Software Configuration User Guide for AirLink RV50 at the following link: https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-rv-series---configuration-guide/

Thanks,