RV50 Ethernet Disconnected

My RV50 Ethernet port stopped functioning after a storm last evening. I am still able to login to AceManager via the ATT cellular network, but I cannot ping any devices on the network. Ethernet shows up as disconnected under the AceManager menu, and the Ethernet port lights do not seem to be lighting up. I pasted some of the log info from around the time of the failure below. Is this a device issue or perhaps a carrier issue? Any suggestions on a fix?

May 5 19:22:31 notice ALEOS_CELL_RadioTask: Current time: Sun Jan 1 00:00:27 2017 Radio Network time used to set both system time and HW clock system time to: Thu May 5 19:22:31 2022
May 5 19:22:31 notice ALEOS_CELL_RadioTask: IPPreference : IPv4
May 5 19:22:31 debug ALEOS_CELL_RadioTask: iSLQSStartStopDataSession/2816: WDS start interface verbose error: 0
May 5 19:22:31 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 1137833128 v6SessionID: 0 state: 2 (CONNECTED) reconfig not required
May 5 19:22:31 notice ALEOS_CELL_RadioTask: Radio interface is [8] - [LTE]
May 5 19:22:31 notice ALEOS_CELL_RadioTask: service type is LTE
May 5 19:22:31 notice ALEOS_SYSTEM_UpdateRebootMgr: Launching MCU manager
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: Starting McuManager
May 5 19:22:31 notice ALEOS_SYSTEM_UpdateRebootMgr: Launching Power manager
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal power_manager_wakeup_state: Power Manager State: 1.
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: RegisterMcuNotification success
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: ProcessMcuNotification - READY_AND_OPERATIONAL received from MCU on isr [1]
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: running version: 01.13514119ae139947110430
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: 11MacanMcuHal download_mcu_image: Headers: file version: 01.13514119ae139947110430
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: No MCU Firmware Download required
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: Configuration of ADC channel sensitivity successful
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: ProcessPolling - VIN [13.28V]
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: ProcessPolling - Temperature [37]
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: ProcessPolling - Ignition [1]
May 5 19:22:31 notice ALEOS_SERVICES_McuManager: MCU configured properly [1]
May 5 19:22:32 notice ALEOS_SYSTEM_UpdateRebootMgr: Launching management
May 5 19:22:32 notice ALEOS_SERVICES_lpmmgr: LpmMgrReadMcuStatus() MCU status 0x5d04
May 5 19:22:32 err ALEOS_CELL_RadioTask: AL_getDataBearerTechnology Return Code: 1071
May 5 19:22:32 notice ALEOS_CELL_RadioTask: IMSI : 310410038252511
May 5 19:22:32 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCOVERY
May 5 19:22:32 notice ALEOS_SERVICES_McuManager: McuManager start running phase
May 5 19:22:32 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now up
May 5 19:22:32 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Connected
May 5 19:22:32 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECTED
May 5 19:22:32 notice ALEOS_CELL_RadioTask: Operator : AT&T
May 5 19:22:33 notice ALEOS_SERIAL_HIF: Starting HIF
May 5 19:22:40 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 7821 ms
May 5 19:22:41 notice ALEOS_CONNECTMGMT: *** Network Connection successful. WAN IP [Cellular] : 166.215.54.250
May 5 19:22:41 notice ALEOS_CONNECTMGMT: *** IP UP 166.215.54.250 : wwan0
May 5 19:22:41 notice ALEOS_CONNECTMGMT: Setting WWAN MTU size to 1430
May 5 19:22:42 notice ALEOS_CONNECTMGMT: GDNS is restarting dnsmasq
May 5 19:22:42 notice ALEOS_LAN: MTU Source Auto - Set DHCP option 26 MTU: 1430
May 5 19:22:43 err ALEOS_LAN: MTU Source Auto - Ignore Opt 26 MTU size 1500
May 5 19:22:44 notice ALEOS_LAN: Starting dnsmasq
May 5 19:22:46 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Ready - Cellular
May 5 19:23:44 err ALEOS_WEB_ACEmanager: SSL_accept failed - Error: (336151574) sslv3 alert certificate unknown
May 5 19:23:56 notice ALEOS_WEB_ACEmanager: User [user] login successful from IP [166.215.54.250]
May 5 19:24:00 err ALEOS_WEB_ACEmanager: SSL_accept failed - Error: (336151574) sslv3 alert certificate unknown
May 5 19:24:34 alert ALEOS_SYSTEM_WDlog: Device has [ 1 ] core dumps available on start up.
May 5 19:25:21 err ALEOS_WEB_ACEmanager: SSL_accept failed - Error: (336151574) sslv3 alert certificate unknown
May 5 19:27:12 notice ALEOS_ADMIN_ChecksumFS: ChecksumFS start
May 5 19:27:12 notice ALEOS_ADMIN_ChecksumFS: ChecksumFS done
May 5 19:37:17 notice ALEOS_LINKMGMT_linkmon: Current: RSSI=-74, RSRQ=-12, RSRP=-101, SINR=19
May 5 19:52:17 notice ALEOS_LINKMGMT_linkmon: Current: RSSI=-71, RSRQ=-13, RSRP=-101, SINR=18.6
May 5 19:58:25 notice ALEOS_SYSTEM_SM: Swapping container, new container:‘SnF21.smc’…
May 5 20:01:48 err ALEOS_WEB_ACEmanager: SSL_accept failed - Error: (336151574) sslv3 alert certificate unknown

Dear @jredfearn ,

Welcome you to our community!
According to your provided information “Ethernet shows up as disconnected under the AceManager menu, and the Ethernet port lights do not seem to be lighting up”
→ In this case, I think we may have 2 scenarios
1. The Ethernet port of RV50 is damaged
2. The Ethernet port of the network device which is connected to the RV50 is damaged
So, for the scenario 1. have you tried to reboot RV50 device to see any better?
In the posted log, I couldn’t see anything related to Ethernet port, could you please check again? By the way, what firmware version is your RV50 running?

Thanks,