Recommended SIM SKU# for Verizon in RV50X, RV55 (example DFILLSIM5G-SA-A)

1

Is there a preferred or recommended Verizon SIM SKU# for use in an RV50X, RV55? We currently use DFILLSIM5G-SA-A. We have had some disconnect issues recently and am looking for a smoking gun.

2

Hi @dbradley,

Welcome to our community!

  1. Could you please describe in more detail how device gets disconnected?

  2. Please make sure that antennas are properly connected to RV50. Two antennas are required when connecting to an LTE network.

  3. Have you tried testing with another Verizon SIM to see whether the same issue occurs?

  4. Please provide full log file and template file for more checking:

***Here are the instructions for obtaining the log file and template file:

4.1. The configuration template file can be found in ACEmanager → Template. Provide any desired name for the Template Name, and then press Download to retrieve template file.
4.2. Obtain the log file:
a. Go to AceManager > Admin > Log > Configure Logging.

Set all log levels to DEFAULT (NOTICE).

Set Linux Syslog to DISPLAY.

Then select Apply.
b. Reboot the gateway.
Reproduce the disconnect issue
c. Go to Admin -> View log -> Download Logs.

Thanks,