Received SMS messages not reaching the SMS Handler

A Client has a number of Fastrack (M1306B and Supreme) units in the field which are not responding to SMS.

The message delivery notifications show that the network is delivering the message to the unit, but the unit is not reacting.

I have not been able to reliably reproduce this situation in the lab, but I’m sure I have seen it happen (when I’ve been in the middle of something else, and haven’t been able to stop to investigate).

It seems that messages are, indeed, being delivered to the unit - but not passed to the subscribed SMS Handler. When this has happened, the messages have been stored on the SIM - again, this shows that they were delivered to unit, but were not passed to the SMS Handler!

Has anyone else seen this?
Is it a known bug?
And does anyone know what causes it - and, more importantly, how to recover afterwards?!

(at the moment, a restart seems to be the only recovery)

Firmware versions are:
M1306b: 6.57; Open-AT 3.13
Supreme: 6.63; Open-AT 4.24

The following threads might be related:
https://forum.sierrawireless.com/t/bug-sms-handler-not-called-oatv3-03/629/1
https://forum.sierrawireless.com/t/problem-with-reciving-sms/1044/1
https://forum.sierrawireless.com/t/sms-service-failed-to-handle-incoming-sms/1795/1
https://forum.sierrawireless.com/t/sms-service-failed-to-handle-incoming-sms/1795/1
https://forum.sierrawireless.com/t/failed-to-receive-sms/2538/8
https://forum.sierrawireless.com/t/sms-not-receiving-after-adl-smssubscribe/3506/12

Hi
Do you receive +CMTI indication when the message is received?? If no +CMTI indication is received then the SMS handler will not be called.

As I said, I haven’t been able to reliably reproduce this situation in the lab, but I’m sure I have seen it happen (when I’ve been in the middle of something else, and haven’t been able to stop to investigate).

In those situations, the handlers have been happily receiving SMS, but then it just stops.

I have not done anything to specifically disable (or enable) the +CMTI notifications - so what could make them “just stop”?

I think I’ve had the same problem on a couple of units. It looks like OpenAT randomly unsubscribes from SMS adl. SMSs are still received by the unit, but the the SMS handler is never called. One solution is to regularly un-subscribe and resubscribe to the SMS adl (I know, this is a work around and not a solution!), or just reset the processor completely and resubscribe to the SMS adl. Would be nice to find out what is causing the problem in the first place!

Nice to know I’m not the only one!

Yes, that’s the way it looks.

My theory is that somehow it stops seeing the +CMTI notifications (or they stop occurring) - but I haven’t been able to test that theory yet…

Exactly.

Have you tried this? Does it work?!

Indeed :exclamation:

I’ve worked around this by periodically calling AT+CMGL=“ALL” and analyzing the response. It’s hack-y, but it works. When the application discovers an unprocessed message, it reads in the contents, deletes it from the SIM, and feeds the message into my application processing framework. It also works great for getting messages that get sent to the SIM when the application isn’t running (which happens all the time during development).

Cory

So, are you saying that you do see cases where incoming SMS messages are not delivered to the SMS handler?

If so, do you have any ideas on what causes this?

If you have to implement this manual “hack”, it seems to render the API pointless - you might just as well ignore it and handle all messages manually!

If the API can’t be trusted to work all of the time, then it can’t be trusted to work any of the time!

:angry:

This is all getting to sound like there is a real bug in ADL - so that bug really should be fixed by SiWi…

Primarily what I have observed is that if a message is sent to the SIM (usually when I am not running the application but an SMS arrives while the device is on), then subsequent messages are also written to the SIM. I expected the former behavior (if no application is registered to receive the SMS, it should go to the SIM, default behavior). What I did not expect, and in fact found confusing, is that when I start my application and it registers to receive SMS messages, it will not be notified of new messages if I do not first clear off the SIM - they are instead blindly written to the SIM. Whether this is a bug or intended behavior on the part of OpenAT is unknown, but it is definitely repeatable behavior.

My solution has been to read the SIM on application boot up and clear it off. After that, I do not normally miss messages, but since it is not outside the realm of possibilities, I periodically rescan the SIM just in case.

I would like to know from Sierra exactly why this behavior happens, and if it is intended or a bug, so I can plan appropriately for future implementations.

My application does clear the SIM on startup as a matter of course - so, if this ever happens on one of my units, I would never notice!

If it’s intended behaviour, then it should certainly be documented as such!

Yes, I do that.

Neither do I - normally!

Unfortunately, on the couple of occasions when I think I’ve seen it in the lab, I haven’t been in a position to investigate.

There are some issues in the field where the symptoms seem to suggest that this is happening - but, again, it has not been possible to investigate these properly.

My suspicion is that, somehow, ADL manages to “miss” one notification - and, once that has happened, it will miss all further notifications.
If I (or anyone else) could confirm this, we might have a better chance to investigate what causes it to “miss” that first one and/or why that then causes all subsequent messages to be missed…

Again, if the possibility is known, it should be documented - but I can’t see how that could possibly be intended behaviour!

I don’t think SiWi do themselves any favours by ignoring issues like this!

I can add some info on this. I think.

Yes, problem exist, and before i think it is caused by flooded sim (sms storage already overflowed before sim inserted into module). Clearing the sim and resetting (but not just resetting) resolves the problem.

To the point. Yesterday I accidentally witnessed a situation where after successfully receiving and processing SMS-message handler as usual returns FALSE (SMS should not be forwarded), but module decided to save SMS on flash.
Really, i dont know if this result in further handler error, because after detecting unauthorized SMS on SIM storage my application at the same moment perform storage erase and module reboot…

Yes, Definitely. Another report today here: https://forum.sierrawireless.com/t/sms-service-problem/5078/2

That might be one cause, but it is not the only cause - and certainly not the one that I think I have (I ensure that the SIM is cleared on application startup, and do not store received messages to the SIM).

It seems that this does not (always) help:

Hi

yes if the SIM is already flooded with messages the call back handler would not be called if a new message comes.

Yes this is an intended behaviour and it needs to be documented. For this a documentation tracker has been created.

Ideally this should be done.

Regards
Moderator

But note that the problem does still arise even when the SIM is not full.

Also note that the problem sometimes appears even when the SIM is totally empty… When everything seems to be working fine…

You can have a look at the following topic for more information…
https://forum.sierrawireless.com/t/sms-service-problem/5078/1

Yes - that is the case when it is a real problem!

Hi

This can’t be the case since ADL works on the principle of adl_atUnSoSubscribe(so missing a notification is not likely to happen)

Well, ADL should not miss incoming SMS messages - but it is now well-attested that it does!

Therefore, something is certainly wrong, and it may well be that the fault lies in adl_atUnSoSubscribe

The fact that gsav has reported that other unsolicited notifications (RING, +CLIP, NO CARRIER) also stop working when the problem manifests would tend to point the finger rather strongly at adl_atUnSoSubscribe
See: forum.sierrawireless.com/viewtop … ibe#p23269

Bump: https://forum.sierrawireless.com/t/sms-doesnt-get-received-anymore/5368/4

Hi
To add to all your observations this can be reproduced consistently in an open at application.

just subscribe to a 1sec timer in the adl and then start to send an SMS from it say every 15 to 20 sec to let the sms service complete the task, it is observed that only the first sms is sent and the remaining sms sending calls fail. From this point onwards it can be observed that the sms reception by the adl also stops.

On checking the sms handle value it will be returned as -8 which means that the SMS handle is in bad state and this continues until the reset.

after a reset if the same situation is faced again by the application it will again enter the same state.

better avoid calling smssend api from very low value timer handlers in the application( as it some how tends to put the sms handle in bad state) instead would prefer to have a seperate function being called to send sms.

ofcorse this one of the case there can be similar other cases which needs to figured out by closely observing the application.