MP70 frequently rebooting itself

AirLink Routers
1

Hi all, we have an MP70 rebooting itself d=frequently, with this message repeating itself in the logs:
Sep 5 14:02:47 notice ALEOS_LINKMGMT_linkmon: Current: RSSI=-60, RSRQ=-6, RSRP=-85, SINR=20.9
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 63933632 v6SessionID: 0 state: 1 (DISCONNECTED) reconfig not required
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - ipfamily: 4, call end reason: 1, verbose call end type: 3, verbose call end code: 1028
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED
Sep 5 14:06:53 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now down
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: APN read from Radio Module: ‘i2gold’
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: APN Selection: Primary APN: ‘i2gold’ (User Entered)
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: Using APN from radio module: ‘i2gold’
Sep 5 14:06:53 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Not Connected
Sep 5 14:06:53 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCONNECTED_WAIT
Sep 5 14:06:55 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_NOTREADY_WAIT
Sep 5 14:06:55 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECT
Sep 5 14:06:55 notice ALEOS_CELL_RadioTask: IPPreference : IPv4
Sep 5 14:06:56 debug ALEOS_CELL_RadioTask: iSLQSStartStopDataSession/2975: WDS start interface verbose error: 0
Sep 5 14:06:56 notice ALEOS_CELL_RadioTask: cbkPacketSrvStatus - v4SessionID: 63933632 v6SessionID: 0 state: 2 (CONNECTED) reconfig not required
Sep 5 14:06:56 notice ALEOS_LINKMGMT_linkstatd: wwan0 is now up
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Connected IPv4; IPv4: 166.130.161.5 DNS1: 166.216.138.41 DNS2: 166.216.138.42
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_DISCOVERY
Sep 5 14:06:57 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Connected
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Radio_state → RADIO_STATE_CONNECTED
Sep 5 14:06:57 notice ALEOS_CONNECTMGMT_CMAN: scheduleIPV4StatusChange: Restart firewall
Sep 5 14:06:57 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Link Down
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Value “name” read from XML file using iccid: ‘Unknown’
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Value “name” read from XML file using mcnc: ‘AT&T Mobile’
Sep 5 14:06:57 notice ALEOS_CELL_RadioTask: Operator : AT&T Mobile
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Stopping firewall
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Applying IPv4 firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Successfully applied firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Starting firewall
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Initializing firewall tables
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: DMZ State: Disabled, DMZ IP: 0.0.0.0
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Applying IPv4 firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Successfully applied firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Applying IPv6 firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_Firewall: Successfully applied firewall configuration
Sep 5 14:06:58 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 996 ms
Sep 5 14:06:59 notice ALEOS_CONNECTMGMT: *** Network Connection successful. WAN IP [Ethernet] : 10.5.0.24
Sep 5 14:06:59 notice ALEOS_CONNECTMGMT: GDNS is restarting dnsmasq
Sep 5 14:07:00 notice ALEOS_LAN: MTU Source Auto - Set DHCP option 26 MTU: 1430
Sep 5 14:07:01 err ALEOS_LAN: MTU Source Auto - Ignore Opt 26 MTU size 1500
Sep 5 14:07:01 notice ALEOS_LAN: Starting dnsmasq
Sep 5 14:07:04 notice ALEOS_LINKMGMT_linkmon: New Link Status - Network Ready - Ethernet
Sep 5 14:07:04 warning ALEOS_SERIAL_HMC: not in tcp mode current mode 0

Any leads on whether we have a settings issue or a device issue? Thank you!

2

Hi @mpathare,

Welcome to our community!

Could you please take a look at the below question/concern and share your answers?

  1. Please make sure that you have connected the antennas to the MP70 device correctly. Two antennas are required when connecting to an LTE network.
  2. What firmware version of ALEOS and radio module is the MP70 device currently running?
  3. Is the MP70 still experiencing frequent reboots? From the log you provided, it appears that the network connection was successful.
  4. If the issue persists, please share the complete log file showing the frequent reboots of the MP70, along with the template file with me.

Thanks,

3

Hi @jerdung , thank you for your reply! Answering your questions in line:

  1. Can you clarify what ypou mean by two antennas are needed connecting to an LTE network?

  2. The MP70 is currently running ALEOS version 4.15.0 and firmware version SWI9X30C_02.32.11.00 r8042 CARMD-EV-FRMWR2 2019/05/15 21:52:20

  3. The MP70 has not rebooted in the last 23 hours, but the latest log suggests it did go into the Radio state disconnected state again. We are using this modem in application with a VPN firewall off shore and it frequently goes in and out of LTE connectivity when entering and leaving port. When it is not in LTE range it takes on satellite internet through a wired connection and is used primarily as a router to address 3-8 devices on its network.

  4. I am attaching the most recent log with this email.

Thank you for your help!

image001.png

image002.png

filteredlogs(1).txt (1.19 MB)

4

Hi @mpathare,

Please refer to the note about the antenna on page 92 of the following document: https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-mp-series---configuration-guide/#sthash.ZTAQpBuW.dpbs

Please update to the latest ALEOS version and recheck if the issue still occurs. Here is the link to the latest ALEOS firmware: https://source.sierrawireless.com/resources/airlink/software_downloads/mp70/mp70-firmware-list/#sthash.QfrLvnz6.dpbs

Thanks,