Modem RC7611-1, Need to Update firmware for power management issue

1

I am writing to kindly request for detailed steps on how to update the modem firmware. Specifically, I am looking for instructions on performing the update both locally and through Over-The-Air (OTA) methods.

Our customers are experiencing significant issues with respect to power management and are urgently requesting a resolution. We are currently helpless without the necessary steps to proceed with the firmware updates. It is crucial that we address this matter promptly to maintain customer satisfaction and trust on us.

Your prompt response and coordination in providing these steps would be highly appreciated, as it will be help us to fix the issue and ensure our modems are up-to-date and functioning optimally.
steps like:

  1. which OS would be needed Windows or Linux. ( i’m confortable in Linux)
  2. what all utilities we need to download in my pc
  3. which firmware file i need to download from Sierra site.
  4. after loging through ssh for coomunicating with modem, what would be the next steps please describe one by one.
  5. if possible please describe in details so that we will able to flshload smoothly.
2

i would suggest you to install the windows driver and use exe file to upgrade firmware.
This should be the easiest way.

For firmware over the air, you can see here:
https://doc.airvantage.net/fota/howto/gettingstarted/

3

can we upgraded firmware in RC7611-1 ??
in the page no where its mentioned RC modem

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4

yes, i think so, there should be selection of RC module

BTW, why don’t you try FW upgrade in windows first?

5

how can i try with window. when i clicked above i’m getting same error

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6

just install the window driver and connect the USB cable to windows
https://source.sierrawireless.com/resources/legato/drivers-for-wp75xx_wp76xx_wp8548-series-modules---latest-release/#sthash.7ZWzeRyM.dpbs

7

please provide me complete steps. i connected with USB with my device and what should i do next ??

8

Then check device manager and see if the required ports are enumerated

If the usb is directly connected RC module, you should see some ports enumerated in device manager

9

@jyijyi can we have a short discussion so that we can esily bring solution for this problem . you can provide me mail id so that i can fix one meeting with you guys.
actually i want to lool best out all the possible ways for updating firmware.

10

what problem do you have now?
did you contact distributor?

FW upgrade should be some very basic procedure…

11

@jyijyi
can you confirm, i tried to upgrade the firmware via AirVantage but couldn’t be able to do it. first i registered the device on AirVantage by using IMEI and SN number.
but its not synchronize even i update all the ATT command in my code base and tried manually as well.
just check whether Release 4 will support the AirVantage facility or not ??
in the below screenshot what is the meaning of that ??

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12

can you provide the AT command log here?
Can the module connect to Airvantage portal?

13

i tried to register the device on AirVantage but still its not synchronized with that. for logs i’ll extract and send you back.
just one confirmation can we upgrade FOTA via AirVantage when device is having firmware Version Revision: SWI9X07H_00.03.03.00 2bb7a4 jenkins 2020/04/15 07:57:29
means Release R4

14

what are the return of ATi3 and ati8 in your module?

(Release R4 seems to be quite old, not sure if it can be upgraded or not)

15

please find attachements:

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16

@jyijyi
could you please confirm it from your end whether we can do FOTA or not via AirVantage??
it’s an urgent, we are struggling to provide solution to our customer?

17

it is even older then Release 4…
you module is really old one which has out of the warranty period

18

what is the OS of the host device which is connected with the USB of the module?

19

which release it is ??
you mean we can’t flashload/upgrade frimware through AirVantage server right ?

is there any other possible ways to upgrade it in field ?

20

currently i’m using window 11