Message count keep increasing even mangoh yellow is not doing anything

Octave
1

I noticed the message usage count continue to go up even I removed all the Observations & Edge Actions. The device doesn’t seems to send any streams either. Any advice?

2

@jameshorng,

Have you got the unit in developer mode, this keeps the connection open all the time and could well mean the messages increasing.

Regards

Matt

3

Hi, Matt,
Developer mode are all off. Observations and Edge Actions are all removed. But message count still increasing about 50 per hour.

James

4

Hi James,

Could you indicate what is the device name & company, I will have a look.

Thanks
Nicolas

5

Hi,

Company name is FortuneTechSystem

Devices are mangoh_yellow_gary1, mangoh_yellow_sean1, mangoh_yellow_albert_1

In the MONITORING/Devices page, Dev mode are all RED crossed. However, in the MONITORING/Usage page, the Developer mode are all checked. So I’m not sure if they are in developer mode.

James

6

Hi James,

The devices have heartbeat enabled. They send a message to network every 60 seconds, even if there is no actual data to push.

More details at https://docs.octave.dev/docs/configuring-store-and-forward#configuring-and-understanding-heartbeat

If you are not interested in this feature you can disable it
by setting the resource /cloudInterface/store_forward/heartbeat_on_empty to false.

Regarding the Monitoring page, you have two different information

  1. Devices page indicates the current state of the developer mode
  2. Usage page indicates if the developer mode has been active this month or not.

Regards,
Nicolas

7

Hi, Nicolas,
Thanks for your feedback. I disabled the heartbeat feature and the message count did stop increasing. However, I think this change seems to cause another problem for me. I lost the connection to the device completely because I removed/disabled all observations and edge actions when I was checking message count increasing problem. Now, device is not sending message to cloud any more. Is there any way I can connect to the device again to make setting changes?

James

8

Hi, Nicolas,
I rebooted the device couple times and can connect to the device again. The default setting of heartbeat (1 heartbeat/60 second = 1440 message / day) is nice to have but very costly. If I change the period to several hours a heartbeat, will it delay the response for the resource setting change?

James

James

9

Hi James,
Heartbeat and communication delay are unrelated. You can disable the heartbeat without risk, the device will always be able to push data to cloud or receive commands & configuration updates.
Regards,
Nicolas

10

Hi James,

It seems the device has been set to not transmit anything to Octave. Can you have someone try to physically reboot the device? Please make your changes in Octave before having the device reboot.