Random communication with Octave

Octave
1

Hello

I have several devices using the Mangoh Yellow that send data to the Octave platform.
Since December 21, two of these devices have stopped working properly at almost the same time.
They have the same configurations, but they are not at all located in the same places (not the same country, and they are not accessible), and no outside intervention has been carried out on them.
Communications are no longer arriving at fixed times, and there are many missing.

Could there have been a server problem, a remote update of the MangoH or an update of the platform that could cause such a problem (on December 21)?

Also, is it possible to trigger a remote reboot of the MangoH board via the Octave platform?

Thank you in advance for your answers.

2

Hi
Can you send me a private message indicating your company and if possible the IMEI of impacted devices ?
I’ll check the device status

To reboot a device remotely using the Octave server, please refer to Utility Resources
You can act on the /util/reboot resource value

Regards

3

Thank you for your quick reply.

This is the first time I’ve come to this forum and I can’t find a way to send you a private message with the information you requested, either on this topic or on your profile.

Could you please tell me how to proceed?

Thank you in advance