greetings, I am looking for help updating the firmware on hundreds of MC7430 modems we have. I would like to confirm the process as the windows update tool we have just downloaded and run has bricked our first device and I do not want to repeat the process.
The current version on our devices is
SWI9X30C_02.20.03.00 r6691 CARMD-EV-FRMWR2 2016/06/30 10:54:05
and I want to update to the latest version compatible with the new Zealand telco. I assume the correct firmware to upgrade to is ( Telstra SWI9X30C_02.33.03.00)
but I would like to confirm this please?
Yes, our software dev has downloaded the .exe of Telstra SWI9X30C_02.33.03.00 and this is his exact response to his attempt.
"The update tool said the update was successful (see attached log) but the modem is dead. It resets every couple of seconds and nothing is showing up in device manager. "
ati3
Manufacturer: Sierra Wireless, Incorporated
Model: MC7430
Revision: SWI9X30C_02.20.03.01 r6748 CARMD-EV-FRMWR2 2016/08/12 01:47:36
MEID: 35907406012345
IMEI: 359074060123452
IMEI SV: 7
FSN: LU626300112345
+GCAP: +CGSM
OK
at!image?
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
FW 1 GOOD 135 0 0 ?_? 02.38.00.00_?
FW 2 GOOD 136 0 0 ?_? 02.20.03.01_?
FW 3 GOOD 131 0 0 ?_? 02.24.03.00_?
FW 4 GOOD 129 0 0 ?_? 02.24.05.06_?
Max FW images: 4
Active FW image is at slot 2
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
PRI FF GOOD 0 0 0 000.010_000 02.14.03.00_DOCOMO
PRI FF GOOD 0 0 0 002.082_000 02.38.00.00_GENERIC
PRI FF GOOD 0 0 0 002.019_002 02.20.03.01_TELSTRA
Max PRI images: 50
OK
*****************After running 9999999_9904890_SWI9X30C_02.20.03.01_00_TELSTRA_002.019_002.exe*****************
ati3
Manufacturer: Sierra Wireless, Incorporated
Model: MC7430
Revision: SWI9X30C_02.33.03.00 r8209 CARMD-EV-FRMWR2 2019/08/28 20:59:30
MEID: 35907406012345
IMEI: 359074060123452
IMEI SV: 20
FSN: LU626300112345
+GCAP: +CGSM
OK
at!image?
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
FW 1 GOOD 135 0 0 ?_? 02.38.00.00_?
FW 2 GOOD 136 0 0 ?_? 02.33.03.00_?
FW 3 GOOD 131 0 0 ?_? 02.24.03.00_?
FW 4 GOOD 129 0 0 ?_? 02.24.05.06_?
Max FW images: 4
Active FW image is at slot 2
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
PRI FF GOOD 0 0 0 000.010_000 02.14.03.00_DOCOMO
PRI FF GOOD 0 0 0 002.082_000 02.38.00.00_GENERIC
PRI FF GOOD 0 0 0 002.067_001 02.33.03.00_TELSTRA
Max PRI images: 50
OK
can you please confirm the correct procedure to perform the update? I will take a modem and use a USB to PCImini adaptor and see if I can perform the update using my windows 11 PC.
do i need to use the AT command !BOOTHOLD before performing the .exe update for example?
I didn’t execute the 9999999_9904609_SWI9X30C_02.38.00.00_00_GENERIC_002.082_000.exe directly but extracted the fdt2.exe and called it with the arguments from combo_script.txt with the additional logging enabled.
After the update the modem seems to be in what looks like a boot loop. Avery couple of seconds the status LEDs on my development board turn off for a second and then back on. In device manager nothing is showing up.
Have you tried to connect the bricked device to linux PC and check dmesg
I can try that tomorrow when I have access to the modem again.
False alarm, the problem wasn’t the modem but the dev-board I was using. It has power issues and worked by chance when I did the update but afterwards crapped out. On a different board the modem booted fine and the update was applied.
Good afternoon. I have a similar problem. After trying to update with an .exe file, the modem has no information about the current firmware version and two unidentified Qualcomm™ Snapdragon™ X7 LTE DW5819 devices appeared in the Win 10 Device Manager. The modem sees the SIM card, but does not connect to the network. Please help.
