Seems the usb driver has not been installed
how about installing the DW5819 driver
have you tried in linux PC?
No idea, never use this OS
Yes, that s the download port
As said before, the driver is not installed properly
Can you help me find the driver?
if the official MC7430 driver not working or you, you need to check with Dell
Or you can try with linux
I saw dell provided dw5819 driver
https://www.dell.com/support/home/zh-hk/drivers/driversdetails?driverid=49g13
Thank you so much for your help! This driver worked. I managed to download the firmware. All the best!