Hi
Hope you have at quick answer to my problem.
Have used Sierra Wireless many years. XE and RV50 and never hade any problem. But have now 2 of LX40 AirLink LX40 LTE IoT Router NB-IoT/CatM1 and they not working with operator TRE and Telia. It’s no problem in XE, RV50 and other routers. Operator Comviq works in LX?
The router gets a ip on Wan side finds operator but after some short time it lost connection and the router reboot!
Hi jonas.andersson,
What firmware version are you using? If you are not in the latest firmware, please download the latest one and retry.
You can get the LX40 firmware here AirLink LX40 Firmware Packages
If you still have problem, please provide the configuration template file and system log on your LX40 gateway.
Steps to collect system log:
a. Go AceManager > Admin > Configure Logging
Set all log levels to Notice (Default)
Set Linux Syslog to Display
b. Reboot the gateway.
c. Perform your test again.
d. Go Admin → View log → Download Logs
Hi
Thanks for your help.
It’s running with the latest firmware.
Here are between 2 reboots
Hope you can help me.
LX40.txt (53.1 KB)
Hi jonas.andersson,
Please provide the template file on your LX40 gateway. You can refer to page 18 in AirLink LX40 Series Software Configuration Guide for how to download your device template.
You can get it here AirLink LX40 Series Software Configuration Guide
Hi jonas.andersson,
Sierra is aware of this issue. I will let you know when I have any updates from the development team.
Hi Donald.
Thanks for your help. Hope for a quick solution (any time estimate?). Have eight LX40 for this project.
Jonas
Hi jonas.andersson,
The included log file appears to be only a section of the original log file. Typically, an ALEOS log is 1 Mbyte. Please re-download the log files on your 2 LX40 gateways (Telia and Tre) and attach them here. Please provide more device LX40 (Tre operator) template.
Steps to collect system log:
a. Go AceManager > Admin > Configure Logging
Set all log levels to Notice (Default)
Set Linux Syslog to Display
b. Reboot the gateway.
c. Perform your test again.
d. Go Admin → View log → Download Logs buttons
You can refer to pages 326,327 in ALEOS 4.14.0 Software Configuration User Guide for AirLink LX40 for how to download the log file.
Hi Donald.
Here are the new logs. Hope they work.
The router works with Telias m2m simcard in 2G/GSM 
Not a working solution but for info.
Telia_filteredlogs.tgz (98.9 KB)
Tre_filteredlogs.tgz (122.1 KB)
Hi jonas.andersson,
Your firmware version in log files is 4.11.0.F007 and Tre_filteredlogs.tgz is TELIA operator. Please provide the log files on your 2 LX40 gateways (Telia and Tre operators) with latest firmware ALEOS 4.15.0.010.
Thanks,
Hi Donald.
I made this test from a new router.
Upgrade it and config it after that I made test with Telia and Tre.
so look later in the log.
Sep 1 07:01:01 alert ALEOS_SYSTEM: Version: 4.15.0.010
And here are the template for Tre
Tre.zip (11.7 KB)
Hi Donald.
Ok. That should we solve.
Could you contact me direct on mail jan@logos.se?
Hi jonas.andersson,
Yes, I sent the email to jan@logos.se.