LX-60 : Very Frequent "notice ALEOS_LINKMGMT_linkstatd: eth0 is now down" in log

AirLink Routers
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This LX-60 has a Mobile Data Terminal connected via Ethernet port 1 (eth0).

Users complain of intermittent connectivity loss.

On examining the log I found 129 “notice ALEOS_LINKMGMT_linkstatd: eth0 is now down” in the log"

Compared with some other devices in the fleet this amount is unusually frequent. I had the crew examine the Ethernet connectors at both the LX-60 and the Laptop dock. They are solidly in place with the clips intact.

Firmware was updated to 4.17.1 on Sep 16 23:29:41

Looking for suggestions to resolve.

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Hi @Ken.Cardwell,

  • Has this LX60 worked well before? Or is this the first time you’re encountering this issue?

“This LX-60 has a Mobile Data Terminal connected via Ethernet port 1 (eth0). I had the crew examine the Ethernet connectors at both the LX-60 and the Laptop dock. They are solidly in place with the clips intact.”
→ I still don’t quite understand your description and connection diagram. Could you please describe it more clearly? If possible, please share the connection diagram with me.

“Compared with some other devices in the fleet this amount is unusually frequent”
→ From what I understand, you have LX60 devices that are working as expected, is that correct? Are the good devices and bad devices using the same configuration and firmware?
If that’s correct, please share the full log files and template files for both the working and non-working devices with me.

  • Additionally, please check the ethernet cables. If the good devices have the same configuration and firmware as the bad ones, try using the ethernet cable from the working device on the bad device to see if the issue still occurs.

***Here is how to retrieve the log file and template file:

  • The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file.

  • Collect logs procedure:

a. Go AceManager > Admin > Configure Logging

Set all log levels to DEFAULT (NOTICE)

Set Linux Syslog to DISPLAY

b. Reboot the gateway.

c. Perform your test again.

d. Go Admin → View log → Download Logs

***In case you can’t upload the log file directly to the forum, you can upload the log file to Google Drive and share the Drive link with me.

Thanks,