Issue with MP70 – VPN Disconnects After Modem Reboot or Inactivity

AirLink Routers AirLink routers
1

Device Mode: MP70
Radio Module Type: MC7455
ALEOS Software Version: 4.15.3
Firmware Version: SWI9X30C_02.08.02.00 r5428 CARDMD-EV-FRMWR2 2016/01/06 20:38:53

I’m experiencing unexpected behavior with my MP70 device.
Each time the modem is power-cycled or after a period of inactivity, the device obtains a new IP address, which causes the VPN tunnel to drop.

To restore the VPN connection, we currently have to log in manually, navigate to the “VPN” tab, and reset the tunnel. After refreshing the page, the VPN status shows as “Connected.”

Is there a way to keep the VPN connection alive or have the device automatically detect when the VPN is disconnected and attempt to reconnect without manual intervention?

Any guidance or suggestions would be greatly appreciated.

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2

Hi @jorgeandrs.romeronog,
Welcome to our community!
Could you please answer the questions below to investigate the issue:

  1. Could you please share with me how you set up the VPN on your MP70?
  2. To narrow down the issue, have you tried using another MP70 to see if the same issue occurs?
  3. Could you please get the log and template log by the instructions and send me:
  • The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file.
  • Collect logs procedure:
    a. Go AceManager > Admin > Configure Logging
    Set all log levels to DEFAULT (NOTICE)
    Set Linux Syslog to DISPLAY
    b. Reboot the gateway.
    c. Perform your test again.
    d. Go Admin → View log → Download Logs.

Thanks,