Hi!
I’m trying to update my modem HL7802/HL7800 modems with the last firmware available on source.sierrawireless web site.
The problem that I’m dealing here is about the windows driver. When I connect the mangoh Red to the computer using a USB cable, the computer doesn’t identify the modem.
I’m connecting the USB cable into the CF3 and appears this device in my desktop:
Well, where I can download this windows driver? I didn’t found it on source.sierrawireless portal…
Hi rafael.dias,
Please install the USB Serial Converter driver.
You can get it here
USB Serial Converter Driver
Help to tick “Solution” if your question is answered.
Hi Donald,
If I connect the USB cable into the Console USB port, my PC loads the correct driver: FTDI VCOM port.
The up USB connector is connected directly to the modem USB port:
Or it is possible to use the console port to perform modem update?
Hi rafael.dias,
Yes, You can use the console port to perform modem updates.
I connected the usb cable into the “console” port and I have access to the Legato terminal.
U-Boot 2012.10 (Oct 30 2019 - 00:55:55)
Board: ALT1250 Ver: 0.32-TG-D0 (PMP CPU Speed 120 MHz)
DRAM: 2.5 MiB
Now running in RAM - U-Boot at: 90294000
Boot mode 2
Flash Manufacturer/Device ID is: 0x20bb18
Enable QUAD mode
Flash: 16 MiB
*** Warning - Merge environment, using default environment
map import OK
USB CTRL has been successfully initialized!
In: usbtty
Out: usbtty
Err: usbtty
Configuring Flash Write Protection (offset 0x1e00)
new_ce_val = 0x3a0001e8
Hit '\r' or '\e' key to stop autoboot: 0
Version: 2.0
Nothing to upgrade...
image part OK
[initEcho] echo application startsinitGnssAppWithLogicalSerialPort lsid=31
eLC_app_entry
>[Jan 01 00:00:00.170] Line number[159] File ptr [0x309c7] param1[0x8] param2[0x0] param3[0x0]
Can I still use this port to perform firmware update?
I tried one using the firmware upgrade tool HL7800.4.6.8.0.exe . The firmware update started but at some point (I was not taking care about the process) occurred a exception and the firmware update tool restarted.
Now the console terminal is doing nothing…
U-Boot 2012.10 (Feb 13 2021 - 02:53:53)
Board: ALT1250 Ver: 0.32-TG-D0 (PMP CPU Speed 120 MHz)
DRAM: 2.5 MiB
Now running in RAM - U-Boot at: 902a4000
Boot mode 2
Flash Manufacturer/Device ID is: 0x20bb18
Enable QUAD mode
Flash: 16 MiB
*** Warning - Merge environment, using default environment
map import OK
In: serial
Out: serial
Err: serial
Configuring Flash Write Protection (offset 0x1e00)
new_ce_val = 0x3a0001e8
Hit '\r' or '\e' key to stop autoboot: 0
Version: 2.0
Nothing to upgrade...
image part OK
I’m trying to sent anything thought the terminal but the modem does not answer anything.
Hi rafael.dias,
Please refer to the below links for more information.