Hello all. I have a GX440 modem. We run these modems in Fire Trucks. We normally connect them via the cellular connection. I have one modem that if connected through cellular it reads 3g and reports a bad signal strength and the connection is spotty. Same cable, I take it and plug in to my diversity connection. It reports 4g and has a very strong signal. Can I conclude this has a bad cellular connection? We had a GX440 recently exhibiting the same issue. It was sent back to Sierra and they stated nothing was wrong with modem. Any help is greatly appreciated. Thank You
Do not remove the diversity antenna. The diversity antenna helps the gateway achieve the maximum network coverage. The gateway works without one installed, but with reduced network coverage.