Hi
We’ve noticed that we get a blank screen when trying to use https://octave.sierrawireless.io/
This appears to be related to either logging in with a different user or a change to the website over time.
Using a different browser or incognito mode works around the problem
Hi @johnofleek ! It can be a problem with SW SSO, did you try to clear your cache ? (History -> Clear browsing data )
If it still doesn’t work, can you tell me if you got an error in the network feed of the console. (Ctrl+Shift+I -> Network), thanks for the feedback !
Hi nvelay
I don’t much fancy clearing my cookie data 
- This is the error using Chrome
A colleague repeated the issue using Mozilla - signing in as different users
Hi John,
I tried to reproduce this on IE, Safari, Firefox and Chrome. https://octave.sierrawireless.io always redirects to https://octave.sierrawireless.io/login and then the login page is displayed.
Hi David
The problem isn’t browser related it’s a general problem.
The problem occurs when using more than one user login on one browser. I’ve reproduced the problem on Chrome and Firefox.
The problem doesn’t occur if incogneto mode is used which makes me think the problem is related to cookies or something else that is saved from session to session.
Understood. I have seen the same issue and agree to cookies theory. If you open 2 tabs in same browser and as example, make changes on one device in one tab and another device in another tab, you will find that at some point, one tab will switch to the the device you were working on in the other tab.
Hi David
That could be related to the issue.
The blank screen is worse though as you can’t interact at all with the Octave web UI
Cheers
John
Hi John,
I can’t reproduce the same exact issue, but will enter a JIRA ticket for the problem you describe.
The problem has either been fixed at the Octave cloud or something changed on my computer which fixed the issue
The problem seems to have reappeared (Chrome Version 83.0.4103.116 (Official Build) (64-bit))
I have one Octave account which at the moment just renders a blank page. This means that there is no way to log out as I’m automatically logged in every time I browse to https://octave.sierrawireless.io/
My current workaround is to access the Octave site via an incognito browser session.
I guess there is a problem with something in my browsers cache vs the Octave web page.
Hi John,
I tested multiple chrome tabs with Version 83.0.4103.116 (Official Build) (64-bit) and did not recreate this issue.
I navigated into multiple Octave accounts on each of the the tabs trying to force this issue with no success.
However, I tested with IE Microsoft Edge 42.17134.1098.0 and had the same experience as you did in Chrome. I cleared the cache and the issue was resolved.
I will update this entry as I try more experiments.
