FX30S factory reset not working

Hi,

I have a new FX30 module that I am trying to reset the root password (It already came with a root password).

I have tried 2 methods. Front reset button as well as well as swiflash -m “wp77xx” -r and both do not work.

It currently has the following release installed

Terminal ready
ATi
Manufacturer: Sierra Wireless, Incorporated
Model: FX30S(WP7702)
Revision: SWI9X06Y_02.36.08.09 c094f4 jenkins 2022/06/24 03:14:28
IMEI: 354723090438069
IMEI SV: 8
FSN: AT207330001210
+GCAP: +CGSM

OK
ATi8
Legato Ver: 21.05.0.5145594a_276fe72bcc9e592e0666ed13a3023975
Yocto Ver: SWI9X06Y_03.00.07.00 2022-06-27_10:01:05
OS Ver: Linux version 4.14.253 (oe-user@oe-host) ( gcc version 9.3.0 (GCC), GNU ld (GNU Binutils) 2.34.0.20200220) #1 PREEMPT Mon Jun 27 07:55:42 UTC 2022
LK Ver: 1.3.0_1aea4d8ec8
RootFS Ver: SWI9X06Y_03.00.07.00 2022-06-27_10:01:05
UserFS Ver: unknown
MCU Ver: 002.015

OK

=====

swiflash -m wp77xx -r
Detecting USB of the target
DONE
Communicating with the target
DONE
Switching to firmware download mode
…DONE
Downloading the firmware
.ERROR: Firmware Download failed. Callback status 59399DONE
ERROR: Firmware Download Failed

Terminal ready
AT!FWD?FACTORYRECOVERY
ENABLED

OK

==============

You can see here

Thank you, I will try this